Key Responsibilities
- Manage patient feedback and related matters, including investigations, service recovery, coordination with patients and staff, drafting responses, and maintaining accurate records for reporting.
- Engage patients to gather feedback for service enhancement, facilitate service recovery efforts, and collaborate with staff to address concerns through Patient Focus Group sessions.
- Prepare reports, analyze patient feedback trends, and compile monthly compliments and feedback reports for senior management and relevant departments.
- Build and maintain positive relationships with doctors, patients, family members, and colleagues while serving as a key resource for patient relations matters.
- Develop content for the newsletter by identifying meaningful stories that promote service excellence and educate frontline staff.
- Work independently across multiple locations to organize campaigns and drive service improvement initiatives that enhance patient experience and service delivery.
- Perform additional duties and special projects as assigned by the Department Head or Managers.
Requirements
- Bachelor's degree with 2-3 years of experience in the healthcare or hospitality industry.
- Strong written and verbal communication skills in English proficiency in local dialects or other major languages is an advantage for engaging a diverse patient population.
- Customer-focused with a confident, approachable personality and the ability to communicate effectively with stakeholders at all levels.
- Passionate about engaging with patients and frontline staff and leading on-the-ground campaigns and initiatives.
- Proficient in Microsoft Office applications experience with SharePoint or other enterprise systems is an added advantage.
- Strong analytical skills with the ability to interpret data and perform statistical analysis to support reporting and service improvement.
How to apply:
Please send your resume to: [Confidential Information]
We regret to inform that onlyshortlisted candidates will be notified.
Ashley Loo Yan Ni | R2095115 | EA License Number: 99C4599
Recruit Express Pte Ltd Company Reg. No. 199601303W
