(Senior) Executive - Assistant Manager, Allied Health & Pharmacy Ops

Brief Summary

Join our dynamic team to support operations in therapeutic services, focusing on enhancing patient care through process improvement and effective project management. Your contributions will help streamline workflows and drive productivity initiatives.

Responsibilities

• Supervise and guide a team of Patient Service Associates to ensure smooth daily operations within the Therapeutic Operations Section. Oversee outpatient clinic operations, including patient experience management, financial performance monitoring, and resource planning. Collaborate with Section In-Charges to implement care transformation initiatives, focusing on process optimisation and digitalisation, alongside cost-recovery strategies. Develop, implement, and maintain departmental policies, standard operating procedures, and internal controls for operational consistency. Provide support for EPIC system functions, including room mapping and provider database maintenance. Coordinate annual budgeting and procurement activities for capital and operating expenditures in collaboration with business stakeholders. Support annual costing reviews to maintain financial sustainability of departmental services. Execute assigned operational and administrative projects to ensure timely delivery and compliance with requirements. Collect and analyse performance data, preparing reports to monitor departmental key performance indicators (KPIs). Coach and mentor staff on customer service standards and operational best practices. Assist in executing operational and administrative projects, addressing operational issues as they arise. Support departmental initiatives and perform ad-hoc activities as needed.

Requirements

• Possess a recognised basic degree with 2-3 years of relevant working experience in a related field preferred. Proficient in IT applications, including the Microsoft Office suite and data management or visualisation tools such as Tableau. A collaborative team player with excellent interpersonal skills, able to work independently and within a team in a fast-paced environment.