Job Purpose:
The Executive / Senior Executive/ Assistant Manager/ Senior Assistant Manager will be responsible for the management of assigned clinical service(s) across the continuum of care, and achieving stated outcomes in customer service, volume & financial targets, processes and learning & growth perspectives for the Women's Emotional Health Service+ (WEHS+) and Promoting Parental emotional health to Enhance child Learning (ProPEL).
Job Responsibilities:Primary Responsibilities and Duties:Operations:- Ensure smooth daily operations of programme, partnering with programme leaders to solve system and process problems including administrative and operational matters.
- Ensure and promote continuous process improvement or review of services and care provided to meet programme's and department's objective.
- In addition, he/ she will work with other department managers to ensure a positive experience for patients along the continuum of care.
- Perform data management, collating and maintaining of patient database for clinical and research purpose.
- Assist in tracking, maintaining and reporting of key performance indicators and provide statistical report and updates on a regular basis.
- Act as the main liaison with MOH for programme needs and changes.
Business Management:- He/ She is responsible for achieving the volume and financial targets for the clinical services that he/she is assigned to. He/ She will be responsible for developing, implement and review business plans with Programme Director to ensure goals are achieved.
- The scope of business management includes annual financial budgeting and regular reviews with Programme Director, and development of new businesses.
- He/ She is responsible to track, monitor and submit key performance indicators.
- Review budget on a regular basis. Verify quarterly claim form before submission.
- Customer Service:
- Assist in recruitment of suitable patients into the programme.
- Assist in appointment booking and payment process.
- Attend to patient enquiries regarding treatment and referrals.
- He/ She, in partnership with the Manager and (Operations and Admin) is responsible achieving customer satisfaction targets.
- He/ She is responsible devising innovative services to continually improve service levels.
- Staff Management:
- He/ She will manage admin/ new staff and conduct respectively.
- He/ She is responsible for ensuring that admin/ new staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.
- He/ She in partnership with Programme Director is responsible for staff recruitment and retention to achieve a stable, skilled and motivated workforce and achieve the desired customer and business outcomes.
- Communication:
- He/ She is responsible for two-way communication between staff and management. He/ She should ensure timely dissemination of information, escalation of issues and recommending solutions to problems.
- Participate in committees and other tasks as and when assigned.
- Encourage multi-disciplinary teamwork.
- Secondary Responsibilities and Duties:
- Provide administrative and logistic support for the programme and as assigned by supervisor.
- Requisite, control and maintain good utilization of office supplies.
- Support the training programme for partnering agencies conducted on a regular basis and any ad-hoc training as required.
- Disseminate and implement hospital's policies and procedures, and ensure policies and procedures are current.
- Inculcate strategic HR Management policies or programme to achieve business goals, clients expectations and staff satisfaction.
- Any other projects or duties as directed by Programme Director and supervisor.
Job Requirements:
- Recognized degree (minimum)
- Analytical, quantitative and communication skills (written & verbal)
- Computer literacy skills – MS Office (Word / Excel / PowerPoint)
- Minimum 2 years of experience in clerical and administrative duties. Fresh graduates are encouraged to apply
- Strong organizational, coordination, interpersonal and communication skills
- Positive, motivated, able to manage pressure, takes initiative
- Ability to multi-task and work independently and work as a team
