[Job Order ID:1598052]
Responsibilities:
- Oversee daily operations of allied health service counters, ensuring efficient front-line service delivery and positive patient experience.
- Partner with clinical and allied health stakeholders to resolve operational, system, and workflow issues.
- Ensure compliance with established policies, SOPs, work instructions, and support periodic reviews and updates.
- Analyse patient feedback and PROMs data to identify trends, close service gaps, and recognise service excellence.
- Coordinate and administer Patient-Reported Outcome Measures (PROMs), including patient education and post-procedure follow-ups.
- Review, optimise, and implement workflows for new and existing services to meet evolving operational and clinical needs.
- Monitor service utilisation and support initiatives to improve resource optimisation.
- Manage operational risk assessments, audits, and business continuity measures at service counters.
- Support recruitment, onboarding, training, engagement, and retention of service associates.
- Facilitate effective two-way communication between management and front-line teams, including issue escalation and solution recommendations.
- Manage and maintain clinical and operational data, preparing reports and insights for internal stakeholders.
- Support value-based care, appropriate care, and organisational improvement initiatives.
Requirements:
- Degree in any discipline a healthcare-related or business management qualification is an added advantage.
- Experience in managing service operations, patient engagement, or clinical outcomes data is an added advantage.
- Proficiency in Microsoft Office applications experience with EPIC and NBS systems is an added advantage.
- Strong organisational skills with high attention to detail.
- Excellent verbal and written communication skills.
- Strong problem-solving, analytical, and critical thinking abilities.
- Ability to work independently and collaboratively in a fast-paced environment.
- Demonstrated empathy, professionalism, and interpersonal skills when handling patients and sensitive situations.
We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
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EA Personnel Name: Marcus koo JunJie
EA Personnel Registration Number: R26160924
EA License No.: 07C5771
