The Role
Create never-been-done incentive journeys that move people and brandsowning the program end-to-end with owner-level care, zero politics, and contagious positive energy. You turn business goals into multi-day experiences that fuse bold creativity and enabling tech, and you lead the tribe (internal production team, creatives and freelancers) to deliver flawlessly on the ground across APAC and beyond. The Lead Producer manages the end to end production of events in their portfolio. The role reports to the Chief Operating Officer and collaborates with Creative to supply event production specifics to prospective clients via the Account Management team.
What we're looking for
- 8+ years producing large-scale MICE/incentive programs across SG & SEA; comfortable with 2002,000+ pax and multi-country logistics. Travel Retail & Beauty Industries knowledge is a plus.
- A builder of airtight plans: CPS/critical path, tech rundowns, showcalling, vendor/master schedulesdelivered on brief, on time, on budget.
- Destination & supplier fluency: strong DMC/venue/airline/AV/construction network, sharp negotiation, and margin ownership from quote to reconciliation.
- Proven on-site leadership: you pre-empt issues, align teams/suppliers fast, and keep clients calm while the show runs clean.
- In-office collaborator who loves the hive: make creative ideas possible, enhance account management directions, shoulder-to-shoulder problem-solving;
- Frequent regional travel lover.
- Tech-comfortable: spreadsheets and presentation tools; understanding AV/ Construction/Content workflows.
Strategic Leadership, Creatives & Internal Management
- Plans and sources the internal and external manpower & resources (suppliers/ partners required to deliver the project and collaborates with Account Management and Creative to include this upfront in client proposals.
- Collaborates with the Account Management team to:
- Identify potential upsell opportunities during project planning and delivery.
- Resolve client issues to maintain company reputation and strengthen customer trust.
- Lead & contribute key lessons learnt for completed projects through Top Failures & Knowledge sharing exercise, quarterly.
- Communicates timely with the management team on the progress of the event.
- Works with the Chief Operating Officer to adapt and implement strategy, and continuously improve on Standard Operating Procedures (SOPs) where necessary.
- Supports the development of junior team members through shadowing and mentoring opportunities within more complex projects and activities.
Client Relationship Management
- Project manages the end to end timeline of the event to complete projects to a specific schedule and within the agreed budget.
- Liaises with clients, freelancers, suppliers and vendors at a senior level to develop strong relationships, and represent Chab participating at industry events.
Project Oversight & Delivery
- Oversee project budgets, timelines, and deliverables, ensuring all work is on brief and on budget.
- Take ownership of the successful execution of client projects, ensuring they meet agreed schedules and quality expectations.
- Work closely with internal teams to ensure timely delivery of services and products to clients.
- Resolve issues effectively to maintain and strengthen client trust.
Commercial & Contractual Management
- Negotiates with freelancers, suppliers and vendors to optimise project costs and ensure project profitability, including managing and verifying all income and expenditure.
- Arranges credit agreements and terms of business with freelancers, suppliers and vendors.
How we work together
- In-office collaboration: We're an on-site culture. Crafting outstanding work needs whiteboards, bouncing of ideas, and shoulder-to-shoulder problem-solving.
- Intense sprints with intention: clear priorities, focus, crisp handovers, and honest post-mortems.
- Extraordinary care: We look after each other and our clients. Reliability, kindness, and high standardsalways.
- Never-been-done appetite: We experiment without fear. If we miss, we learn; if we hit, we raise the bar.
- Learn fast, don't repeat: Mistakes are tuition; repeating them is not. We document, share, and level up together.
- No politics, only progress: Say what you meanrespectfully. No gossip. No games. We optimize for the project and the company.
- Come with a smile: We're part of a boutique agency for the joy of it. We bring good energy to Mondays, clients, and each other.
The Chab Experience
- A fun, multicultural, fast-paced tribe with an intense pipeline of blue-chip projects (MedTech, Beauty, Luxury, Financial Services and Automotive).
- Real autonomy, real mentorship, and real shot-calling at the edge of creativity and tech.
- Training, development, and knowledge-sharing culture (because growth is the job).
- Good coffee, better music, and great people.
