Senior/ Engineer

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values - Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture - from the people we hire, to working with each other, to our partners and customers.

About our Line of Business - Cloud & Data Centre Solutions

ST Engineering Cloud and Data Centre Solutions Pte Ltd provides all aspects of cloud management, services, and solutions, from initial setup and migration to ongoing operations and optimization. Services include engineering works to design, build and provide facility management service for mission critical environments such data centers, disaster recovery, and business continuity sites.

Together, We Can Make A Significant Impact

We are seeking an experienced and motivated Senior Engineer to lead and manage end-to-end IT service operations, ensuring high-quality service delivery and customer satisfaction. You will play a key role in managing operational performance, stakeholder communication, incident and escalation management, and continuous service improvement across enterprise IT environments.

The ideal candidate is passionate about service excellence, operational efficiency, customer engagement, and driving continuous improvements in IT service delivery.

Be Part of Our Success

• Manage day-to-day IT service delivery operations and ensure services are delivered according to agreed SLAs and KPIs.
• Act as the primary point of contact for customers, stakeholders, and internal teams regarding service-related matters.
• Lead and coordinate incident, problem, and change management activities to minimize service disruption and improve service stability.
• Monitor service performance, generate operational reports, and conduct regular service review meetings with customers and management.
• Collaborate with infrastructure, cloud, security, network, and application teams to ensure smooth delivery of IT services.
• Drive continuous improvement initiatives to enhance operational efficiency, customer satisfaction, and service quality.
• Ensure compliance with organizational policies, security standards, and IT governance frameworks.
• Manage escalations, risks, and critical issues while providing timely resolution and communication to stakeholders.
• Coordinate onboarding, patching, asset management, and endpoint compliance activities across the IT environment.
• Support project implementations, service transitions, and operational readiness for new technologies and solutions.
• Maintain proper documentation, SOPs, knowledge base articles, and service reports for operational support and audit purposes.
• Lead and mentor support teams to ensure effective collaboration, technical growth, and service excellence.

Qualities We Value

• 3-5 years of professional experience in IT service delivery, IT operations, infrastructure support, or managed services environments.
• Strong understanding of IT service management processes, including Incident, Problem, Change, and Service Request Management.
• Experience in managing enterprise IT environments, endpoint management, infrastructure operations, and customer support services.
• Familiarity with ITSM tools such as ServiceNow, Jira, ManageEngine, or similar ticketing platforms.
• Good understanding of Windows, Linux, networking, cloud services, endpoint management, and security best practices.
• Experience in service reporting, SLA/KPI monitoring, operational governance, and stakeholder management.
• Familiarity with Microsoft technologies such as Microsoft Intune, Microsoft Entra ID, Microsoft 365, or endpoint management platforms is an added advantage.
• Strong analytical, troubleshooting, coordination, and problem-solving skills.
• Excellent communication, leadership, and teamwork abilities, with the capability to manage multiple stakeholders and priorities effectively.

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone's unique contributions are celebrated.
• Meaningful work and projects that make a difference in people's lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.