Manage and attend resolution of customer issues regardless of process of occurrence (ALR, 3D, RCCA, 8D) including Reliability Risk assessments of bracketed materials
Track and monitor Customer RMA due to Quality issues
Set-up and attend customer meeting / telecon and ensure compliance with respect to agenda
Conduct Customer Audit presentation for Process Controls and Quality related updates
Track and update customer for any regular or special requested customer reports and reliability monitoring
Review customer documents, identify gaps for closure and ensure execution and compliance
Submit and monitor PCN until closure
Generate and presents reports per customer account for internal and customer reporting
Review and approve Process Control Documents (PFMEA, Control Plan, OCAP, Process Specs)
Drive for Process Control Enhancement / Projects (CIP improvement) per process of concern
Conduct CAPA/CIP verification audits to ensure close loop executions and consistent implementations
Monitor and update KPI and initiate improvement plans for items not met
Attend and present quality updates during customer QBRs.
Custodians of quality engineering systems for clean-up and audit free Dbase – eCAR, ALR & e-PCN
Represent on any Corporate related Process Control standardization of practices and systems
Requirements:
Bachelor's degree in engineering or science
Minimum 5 years of professional experience in electronics/ semiconductor industry
