Responsibilities
This role is required to managed and support 1-Net's IT Services business, including Cloud Services, Managed Services, DC services, and Business Continuity Management Services.
- Support for corporate and customer IT infrastructure and projects in delivering services according to SOP to meet prescribed SLA
- Review, interpret, and understand network and security architecture diagrams, and implement, configure, and maintain network and security solutions in alignment with established designs and standards
- Participates in technical research and development to enable continuing innovation of IT services
- Performance monitoring, preventive maintenance and patch management of IT equipment to ensure optimum performance. To propose capacity upgrade or replacement when required
- Perform daily rectification of IT operational issues and change requests within expected service level agreement
- Management and administration of network and security infrastructure such as Routers, Switches, Firewalls, VPN, endpoint security, etc
- Provide diagnoses, resolution, and documentation in all aspects of supporting, implementing and managing an enterprise network environment
- Provide installation, configuration, implementation, integration and commissioning of IT solution to internal and external customers
- Proactively source for better IT solutions or services to optimize business operational efficiency and business growth via IT solutions and process changes
- Perform schedule maintenance routine and update records for performance analysis
- Responsible for planning and deployment of new and existing systems for internal and external
- Maintain process documentation and follow approved standard operation procedures (SOP)
- Participate in certification requirements for QMS/ISMS/BCMS/PCI-DSS/OSPAR, etc
Qualifications
- Minimum Diploma or Degree in Computer or other IT related field of study
- Basic network certifications such as CCNA preferred
- ITIL v3 or v4 preferred
- Must possess Network troubleshooting skills and experience with installation and configuration of networking devices (switches, routers, firewalls, VPN, proxy and other network appliances)
- Working experience in multiple areas like OS, databases, applications, networking devices, storage devices, firewalls, IDS/IPS, orchestration and virtualization technologies, etc
- Must possess IT trouble shooting skills and experience with Operating Systems (RH Linux, Centos, Ubuntu, Windows Servers)
- Basic Cloud Virtualisation technology knowledge like AWS, VMWare, and Microsoft Hyper-V, Azure, Openstack, etc
- Basic understanding of cloud / enterprise networking and security best practices
- Knowledge of OS/Application security hardening
- Excellent networking concept and Switch & routing knowledge
- Possess a strong sense of urgency
- Problem solving skills and ability to work under pressure
- Good command of English, both written and spoken
- Customer focus, continuous learning, decision making and gaining commitment
- Working location : 1-Net (East) at Chai Chee / 1-Net (North) at Woodlands
