Senior Engineer, Middleware System

Mandatoryskill set is CA UIM with minimally 2-3 years of experience managing thisproduct.

Supportand maintain APIC, WebSphere, and IIB/ACE environments, CA Automic , CA UIM

1.Incident & Problem Management

-Troubleshoot and resolve L2 incidents within defined SLAs

-Perform root cause analysis (RCA) for recurring issues

-Coordinate with L3/vendors for complex problem resolution

2.Middleware Support

-Support and maintain APIC, WebSphere, and IIB/ACE environments

-Diagnose and resolve API failures, integration issues, and application errors

-Ensure system performance, stability, and availability

3.Batch Processing Support (CA Automic)

-Monitor batch jobs, workflows, and schedules

-Troubleshoot job failures and ensure timely recovery

-Manage job dependencies and execution flows

4.Monitoring & Alert Management (CA UIM)

-Monitor system alerts, logs, and performance metrics

-Configure and fine-tune monitoring tools (e.g., logmon, probes)

-Respond to alerts and proactively prevent incidents

5.Change & Release Support

-Support application deployments and configuration changes

-Perform post-deployment validation and health checks

-Adhere to change management processes

6.System Maintenance

-Perform routine health checks and housekeeping activities

-Manage logs, certificates, and system configurations

-Ensure compliance with operational standards

7.Documentation & Communication

-Maintain SOPs, runbooks, and knowledge base articles

-Provide timely updates to stakeholders and management

-Participate in on-call and shift support