Senior/Duty Manager - M Hotel Singapore

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Posted 3 days ago
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3-5 Years

Singapore

Job Description

Position Summary

Senior/Duty Manager is the representative of the management ensuring the wellbeing of all guests during their time at the hotel, maintain a high level of host presence throughout and ensure the overall smooth running of the hotel at all times when on duty.

Operations

To assist with all departments in times of pressure - where reasonably possible
To assume responsibility for the running of the Hotel in the absence of senior management
To coordinate guests and staff during an emergency and have good knowledge of fire procedures
To liaise well with all departments, ensuring that communication of the day's activity is clear and understood
To make sure that Company policy and the Vision are followed at all times
To complete daily inspection and cleanliness of all hotel facilities
To complete a full handover with the previous and following Duty Manager communicating directly where possible otherwise full details as appropriate in the DM file and email
Running of night audit during day end

Guest Service

To liaise with guests and ensure a strong host presence at all times, passing relevant information onto staff especially specific requirements or arrangements
To ensure that the standards of service in all areas meet the required levels
To deal with complaints quickly and efficiently and find suitable solutions to any problems that may arise, communicating issues to the AFOM and colleagues in a constructive and clear manner
To ensure guests wishes are met if not exceeded so far as is reasonably possible
To obtain feedback from guests and to use this to improve service and top pass on such to the

AFOM and other relevant HOD's

Financial

Increasing revenue whenever possible (double selling of rooms, room inventory control)
Pushing of upsell
Assist in implementation of cost cutting measures

Administration