Senior Director Client Services

About RMS

At RMS, our people build scalable technology for the hospitality industry worldwide. We are in a high-growth, high-impact phase, applying data and AI to how we design, build, and evolve our SaaS platform. Every person is empowered to own their space, challenge the status quo, and make a meaningful impact.

Your Impact

As Director, Strategic Accounts, you will own the relationships with some of our most significant enterprise accounts across the APAC region. Your focus will be on deepening those partnerships, driving growth through property expansion, and making sure our largest customers are getting exceptional value from the platform.

This is not a passive account management role. You will be a trusted advisor to executive stakeholders, a connector across internal teams, and a commercially sharp thinker who can see and act on growth opportunities.

What you will be doing:

• Building and maintaining executive relationships with major hospitality groups, acting as the primary face of RMS for your accounts.
• Driving revenue growth through strategic expansion of properties on the platform and identifying new revenue opportunities within existing accounts.
• Reviewing and tailoring pricing for your accounts, and developing GTM strategies for properties not yet on the platform.
• Leading account reviews, tracking performance metrics, and using data to stay ahead of risk and opportunity.
• Proactively identifying problems before they escalate, owning resolution end to end, and acting as the customer's advocate internally.
• Meeting with potential integration partners connected to your accounts, feeding development requirements back to product.
• Partnering closely with product, implementations, support, and customer success to ensure your customers get a seamless experience.
• Developing and executing clear account roadmaps in collaboration with internal stakeholders.

What you will bring:

You have spent a meaningful chunk of your career building relationships with enterprise clients, and you know the difference between an account that is managed and one that is genuinely grown. You are comfortable in a room with a CFO or COO, you can read where an account is heading before the warning signs appear, and you have a track record of turning strong client relationships into commercial outcomes.

To thrive in this role, you will have:

• Experience in strategic account management, customer success, or business development within SaaS or PMS environments.
• A proven track record managing large, complex enterprise accounts with measurable retention and growth outcomes.
• Familiarity with the hospitality industry is a strong advantage.
• Confidence presenting to and influencing at executive level.
• A commercially minded, data-informed approach and genuine investment in the success of the customers you work with.

Why RMS

Growth and Progression

As RMS grows, so do the opportunities. You will have the chance to expand your scope, develop new skills, and progress your career as the business scales.

Ownership and Autonomy

You are trusted to own your work and make decisions. We value accountability, initiative, and people who take pride in delivering outcomes.

Work That Matters

Your work will have visible impact. You will contribute to meaningful initiatives that shape how our platform evolves and how customers succeed.

AI as a First-Class Capability

You will work in teams where AI is embedded into everyday engineering workflows, not treated as an experiment or side project.

Modern Engineering Evolution

We are actively evolving how software is built, shifting emphasis toward clear specifications, system design, and high-leverage collaboration with AI agents.

Space to Learn and Lead

You will have time, support, and air cover to experiment, help define best practices, and influence how AI-augmented engineering matures across the organisation.