Senior Developer (ServiceNow) Module Expertise - CSM

Experience: 4-7 years (ServiceNow), 3+ years in lead role

Module Expertise - CSM

Role Overview:

In addition to the responsibilities of the ServiceNow Developers, the Senior Developer

will also be responsible for end-to-end technical ownership of the client implementation

on the ServiceNow platform, ensuring solution quality, performance, and adherence to

best practices.

Key Responsibilities:

. Lead technical design and development of ServiceNow solution using App

Engine and CSM components

. Own solution architecture, configuration standards, and coding guidelines

. Review and approve technical designs, scripts, integrations, and data models

. Guide developers and integration specialists during build and defect

resolution

. Ensure minimal customization and maximum use of OOTB ServiceNow

capabilities

. Support data migration and integration design decisions

. Coordinate with QA during SIT/UAT to resolve defects

. Support release planning, cutover, and go-live activities

. Configure and customize ServiceNow applications, including forms, lists, UI

Policies, UI Actions, and workflows

. Develop, test, and maintain scripts such as Business Rules, Client Scripts,

and Script Includes following ServiceNow best practices

. Build and enhance automation using Flow Designer, including approvals and

notifications

. Support Service Portal configuration, widgets, and basic portal customizations

. Assist in integration development using REST/SOAP APIs and outbound web

services as required

. Analyse, troubleshoot, and resolve defects identified during SIT and UAT

. Support data migration activities, including data load validation, reconciliation,

and post-migration fixes

. Perform unit testing and support defect fixes during release cycles

. Participate in technical design discussions and provide input on feasibility and

effort estimation

. Ensure adherence to coding standards, performance guidelines, security

controls, and documentation practices

Required Skills:

. Strong ServiceNow App Engine, CSM, Flow Designer, Business Rules, Script

Includes

. Experience with integrations (REST/SOAP, MID Server)

. Knowledge of ServiceNow security, roles, ACLs

. Experience in government / regulated environments is a plus

. Hands-on experience with ServiceNow App Engine development

. Strong working knowledge of JavaScript and Glide API

. Experience with update sets, deployments, and environment management

. Practical experience in CSM modules implementations

Certifications (Mandatory)

. ServiceNow Certified Implementation Specialist - Customer Service

Management (CSM)

. ServiceNow Certified System Administrator (CSA)

Additional Requirements

. Hands-on experience in App Engine and CSM

. Resource must be based in and work from Noida ODC (BCA-approved

location)

. Exposure to ATF (Automated Test Framework) or AutomatePro

Educational Qualification

. Bachelor's degree (B.Tech / BE) in Computer Science, Information Technology,

Electronics, or related engineering discipline is required

. Master's degree (M.Tech / MCA or equivalent postgraduate qualification) is

preferred

. Relevant Servicenow certifications will be an added advantage