Senior Customer Support Executive

We are looking for highly independent and hands-on individuals to join our operations team as SENIOR CUSTOMER SUPPORT EXECUTIVE. You will be responsible for following:

Job Description:
. Permanent fulltime position, 5 days week.
. Reporting to immediate supervisor in Operations.

Job Roles and Responsibilities:

. Serve as a primary point of contact with the customer on all issues relating to the account being assigned.

. Respond to customer queries in a timely and accurate way via email, phone etc.

. Follow up with customers to ensure their issues are resolved.

. Monitor and coordinate of Spares and Repair deliveries to customers.

. Support the customer in escalating issues and discrepancies resolutions.

. Organize and support meetings/visits with the customers.

. Follow up on payment issues with the customers.

. Maintain good relationships with both customers and principles.

. Extending opportunities to principles on a routine basis.

. Other duties as assigned by the supervisor.

Secondary duties:

. Provide procurement and administrative support to the Project team.

. Assisting in tendering requirements, quotation requests and issuance of Purchase orders.

. Sourcing of products and services from suppliers.

. Handling of direct or indirect purchases for the company.

. Monitoring deliveries and warranty to the customer and suppliers.

. Coordinate with the shipping, finance, and project teams to facilitate project activities.

. Adherence to standard operating procedures (SOP), processes and guidelines.

Job skills and requirements:

. Qualification: Diploma and above.

. Effective communication skills in English (written and spoken) will be preferred.

. Good interpersonal, negotiation and coordination skills.

. Meticulous and organized.

. Effective time management skills.

. Customer oriented and resourceful.

. Able to work independently, multi-task and work cohesively as a team.

. Knowledge or experience in supply chain activity is a plus point.

. Candidates with Aviation experience are preferred. Defence Aviation will be an added advantage. Salary will commensurate with experience.

. Proficient in MS Office applications. Familiar with the usage of ERP tools.