Job Title: Senior Customer Service (Front Desk Lead)
Job Type: Full-Time
Salary: $2,800 - $3,300 (commensurate with experience)
Location: Orchard, Central Region (10-min walk from Orchard MRT)
Working Hours:
- Mon-Fri: 9:00 AM - 6:00 PM
- Sat: 9:00 AM - 1:00 PM
- Sun & PH: Off
Job Highlights
- Leadership Role at Front Desk
- Immediate Vacancy
- Accessible Central Location
- Performance Bonus, Incentives & Dental Benefits
About the Role
We're hiring a Senior Customer Service Executive to lead our front desk at a well-established dental clinic. You'll oversee reception operations, support a small team, and ensure excellent patient experiences.
Key Responsibilities
- Lead and supervise front desk operations
- Greet and register patients professionally
- Manage and confirm appointments
- Handle calls, emails, and patient inquiries
- Process payments accurately
- Coordinate with labs and follow up on cases
- Maintain a clean, organized reception area
- Train and support junior receptionists
- Ensure smooth opening and closing of the clinic
Requirements
- Min. 2 years of front desk/customer service experience (dental/medical preferred)
- Supervisory experience a plus
- Proficient in English and Mandarin
- Strong communication, organizational, and leadership skills
- Team player who can work independently
What We Offer
- Competitive salary + performance incentives
- Dental benefits
- Supportive team and training provided
- Convenient Orchard location
