Work location: Queenstown
Working Hours: 8.30AM - 6.15PM
Job Description
- Manage customer feedback across its full lifecycle, ensuring timely responses, accurate tracking, and appropriate escalation. Serve as a key contact for complex or sensitive cases, working closely with relevant teams to drive coordinated resolutions and review customer communications for professionalism and brand consistency
- Manage the Voice of Customer ecosystem, ensuring data accuracy, monitoring customer satisfaction metrics, and translating insights into performance improvement actions with relevant teams
- Coordinate and manage customer board meetings with key stakeholders, preparing materials, tracking KPI performance and action plans, ensuring visibility and follow through
- Support and enhance customer experience standards across all touchpoints, from showroom interactions to service journeys, by conducting quality checks, identifying improvement opportunities ,and partnering with frontline teams to deliver a consistently premium experience
- Represent the organisation in customer care governance, ensuring alignment with regional standards, and acting as a key liaison on customer‑related matters
- Support operational aspects of Customer Experience and Customer Relations, including invoice coordination and the smooth execution of customer experience programmes
Key Requirements
- Diploma or Degree in Business Administration, Communications, Service Management, Hospitality Management, Marketing, or related fields
- 3 - 5 years of relevant experience in Customer Experience (CX), Customer Relations (CR), complaints management, service quality, or customer management, preferably in a service-driven environment
- Comfortable working with multiple stakeholders and managing sensitive or escalated customer cases
- Prior experience in a luxury or premium‑brand environment will be advantageous
- Strong data analysis and interpretation skills
- Excellent written and verbal communication skills
- Detail-oriented, organized, and able to manage multiple priorities
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Kindly email your resume in a detailed Word/pdf format to [Confidential Information]
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd
EA Registration Number: R25127279
EA license number 02C4944
EA Personnel: Lee Kah Yung (Roger)
