HMI Medical Centre is a one-stop day-surgery and multi-disciplinary medical centre that offers quality day surgeries and diagnostic services at competitive private sector prices. We are now looking for a customer service representative to ensure our visitors and patients needs are well-taken care of at our centre.
- Be the first point of contact for all our visitors, which include walk-ins, patients, doctors, and internal staff.
- Perform high-touch concierge services such as but not limited to greetings, visitor registration, escorting, attending to queries, and etc.
- Perform personalised service to all visitors, patients, staff which include visiting doctors.
- Chaperone high-net-worth/ VIPs during their medical appointment.
- Arranging accommodation, transport and medical appointments.
- Creating good experience for the patients and visitors during their time in the centre.
- Handle special projects relating to process improvement, experience enhancement, which will include sourcing of products, implementing new workflow and etc.
- To respond to any feedback relating to the centre, or its service in a professional manner.
- Any other ad-hoc administrative duties as assigned.
Requirements:
- Excellent customer service skills, flexible and able to handle difficult situation when required.
- Must be comfortable being in a customer-facing role.
- Strong interpersonal and communication skills.
- Pleasant, Professional, Presentable, and has a Positive attitude.
- Previous experience in working in high-end, luxury concierge service position will be advantageous.
- Candidate with longer experience in the above industry will be considered for senior position.
- Working days: Monday to Friday (office hours), and half day on every alternate Saturdays.
