Your Role
In assigned territory act as first contact point for customers. Process orders and coordinate complaint management/returns with relevant stakeholders to achieve high customer service excellence..
Responsibilities
- Act as first contact point for customer service;
- Process customer orders and re-orders according to quality standards and targets.
- Evaluate and identify opportunities to drive process improvements continuously.
- Complete relevant reporting and admin tasks.
- Coordinate customer complaints, returns management
- Represent contact point for customers for any kind of questions related to delivery/order management
- Coordinate with SSC on O2C matters.
- Fill up eCMRF and submit to Master Data Team.
Your Profile
- Minimum Diploma holder
- At least 2 years relevant working experience
- Familiar with ERP system and Microsoft Office Application
Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.
Brenntag TA Team
