Senior Credit Management Executive (Fixed-Term)

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every hello at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…Hello BIG Possibilities.

Singtel is where Technology meets Purpose.

We're building an AI-first telco for the future-connecting people, businesses and communities through trusted networks, intelligent digital services and next-generation technology.

From transforming everyday experiences in mobile, broadband, entertainment and lifestyle services to enabling enterprises with AI, 5G+, cloud, cybersecurity, data centres and digital platforms, we create the technology that powers how millions live, work and connect.

At Singtel, your work creates real impact. You'll solve meaningful challenges, shape critical digital infrastructure and help build secure, resilient and AI-enabled solutions that serve businesses, digital ecosystems and communities across the globe.

This is where BIG Possibilities become reality. Whether you're engineering intelligent networks, advancing sovereign AI cloud platforms, strengthening cybersecurity, designing seamless customer experiences or driving sustainable innovation, you'll be part of teams shaping the future of technology.

Backed by decades of expertise and driven by a culture of continuous learning and innovation, Singtel offers the scale, opportunities and support to help you grow your career while making a difference where it matters most.

Be a Part of Something BIG!

The Credit Management Business Analyst will support the implementation of Project New Core, a strategic transformation programme to modernise and simplify Singtel Group's Order-to-Cash (O2C), Billing, Customer Management, and Credit Management capabilities.

The incumbent will work closely with Business SMEs, Project Managers, Solution Architects, IT, vendors, and business stakeholders to analyse business requirements, define future-state processes, validate solution designs, support testing activities, and facilitate successful business adoption.

This is a project-focused role responsible for ensuring that business requirements are accurately translated into system solutions while maintaining operational continuity throughout the transformation programme.

Make An Impact By

Business Analysis & Requirements

• Gather, analyse and document business requirements through workshops and stakeholder engagements.
• Review and validate business requirements, user stories and functional specifications.
• Analyse existing (As-Is) business processes and define future (To-Be) operating models.
• Identify process gaps, business risks and improvement opportunities.
• Support solution walkthroughs and business design discussions.

Functional Design

• Review functional specifications prepared by vendors and IT teams.
• Validate solution design against approved business requirements.
• Ensure Credit
• Management business rules are accurately reflected in the solution.
• Participate in design reviews and sign-off activities.

Testing

Support end-to-end testing activities including:

• System Integration Testing (SIT)
• User Acceptance Testing (UAT)
• Business Readiness Testing (BRT)
• Regression Testing

Responsibilities include:

• Preparing test scenarios.
• Developing test cases.
• Executing test scripts.
• Recording defects.
• Performing defect retesting.
• Supporting business users during testing.
• Coordinating issue resolution with IT and vendors.

Data Migration

Support migration activities including:

• Master Data validation.
• Data cleansing.
• Migration rehearsal.
• Cutover planning.
• Data reconciliation.
• Production verification.

Business Process Review

Support reviews across Credit Management functions including:

• Customer Master Data
• Credit Assessment
• Credit Limit Management
• Payment & Receipting
• Collections
• Dunning
• Statement of Account
• Dispute Management
• Bad Debt Management
• Write-Off
• Collection Agencies
• Security Deposits
• Reporting & Analytics

Stakeholder Management

Work closely with:

• Business SMEs
• Project Managers
• Solution Designers
• SAP Functional Consultants
• IT Teams
• Vendors
• Testing Teams
• Data Migration Teams
• PMO

to ensure timely delivery of project milestones.

Documentation

Prepare and maintain:

• Business Requirement Documents (BRD)
• Functional Requirement Documents (FRD)
• User Stories
• Process Flows
• Work Instructions
• Standard Operating Procedures (SOP)
• Training Materials
• User Guides
• Test Evidence
• Business Sign-off Documents

Project Support

Support project activities including:

• Requirements workshops
• Daily stand-ups
• Design workshops
• Defect triage sessions
• Steering Committee updates
• Status reporting
• Risk and issue management
• Change request assessments
• Cutover planning
• Hypercare support

Skills To Succeed

• Bachelor's Degree in Business, Information Systems, Finance, Accounting or related discipline.
• Minimum 5 years experience in Business Analysis, Finance Operations or Credit Management.
• Experience in SAP ERP (ECC and/or S/4HANA) or similar ERP platforms.
• Strong understanding of Order-to-Cash (O2C) processes.
• Experience in requirements gathering and process mapping.
• Experience supporting SIT and UAT.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.

Are you ready to say hello to BIG Possibilities

Join Singtel to shape what's next and accelerate your career through meaningful work, continuous learning, and real impact.