Senior Creator Ecosystem Manager

Brief Summary

Join a dynamic team responsible for defining and enforcing community guidelines while managing content risk in a rapidly evolving digital landscape. This role offers a unique opportunity to shape governance strategies and lead moderation operations.

Responsibilities

• Design, maintain, and enhance platform content policies and community guidelines. Define moderation standards for specific content risks, such as scams and misinformation. Oversee daily moderation operations, including management of both internal teams and external vendors. Optimize moderation workflows and quality assurance processes to ensure high standards. Collaborate with Product and Engineering teams to improve AI moderation tools. Monitor emerging threats and abuse patterns across the platform. Lead incident response efforts for significant content violations and crises. Develop escalation protocols and facilitate cross-team coordination. Work with Legal, Compliance, and Policy teams to ensure alignment with global regulations. Educate and inform the creator community about policy updates and changes. Represent the governance philosophy to both internal and external stakeholders. Define and track key performance indicators related to governance and moderation effectiveness. Produce regular reports for leadership to provide insights on moderation and ecosystem health.

Requirements

• Bachelor's degree or higher in a relevant field. 5 to 8+ years of experience in trust and safety, content moderation, or platform governance at a significant internet or social platform. Comprehensive knowledge of crypto, blockchain, and Web3, with the ability to identify associated risks. Proven experience in managing moderation teams and vendor relationships effectively. Strong skills in policy writing and decision-making, particularly in ambiguous situations. Data-driven approach proficient in analytics tools, dashboards, and SQL.