We are looking for a Senior Corporate Accounts Manager to lead strategic relationship management and business growth for major hotel accounts in APAC region. This role focuses on driving expansion, ensuring client retention, and overseeing new initiatives and hotel openings.
JOB DESCRIPTION
- Assist Manager from Finance and Legal Department with operational tasks and project coordination.
- Lead end-to-end client relationship management for corporate portfolio accounts, fostering high satisfaction, retention, and long-term partnerships.
- Conduct Quarterly Business Reviews (QBRs) with senior client stakeholders to evaluate performance, identify growth opportunities, and align on strategic objectives.
- Develop and execute comprehensive account plans to achieve revenue growth through cross selling, upselling, and new initiatives.
- Manage the successful rollout of new corporate programs, including planning, implementation, training, and adoption across multiple properties.
- Ensure program compliance exceeds 95% across all portfolio accounts, collaborating closely with account management and service delivery teams.
- Lead New Hotel Opening (NHOP) projects from planning through onboarding, coordinating stakeholders and ensuring seamless execution.
- Proactively identify, mitigate, and resolve risks that may impact client satisfaction, contract performance, or service delivery.
- Collaborate cross-functionally with Supply Chain, Marketing, Operations, Finance, and Legal teams to deliver integrated and seamless client solutions.
- Partner with Business Development to create full-service offerings and support the launch of new product categories.
- Work closely with global corporate account teams in the US and EMEA to share best practices and maintain alignment on international standards.
- Mentor and guide junior team members and account executives across the APAC region to build capability and consistency.
- Deliver clear, actionable reporting on strategic initiatives, operational performance, compliance metrics, and project status.
- Develop and maintain efficient reporting systems and automations to enhance transparency, project tracking, and delivery efficiency.
- Drive year-on-year turnover growth through innovative corporate strategies and client-focused initiatives.
JOB REQUIREMENTS
- Minimum 15 years experience of regional sales management within the hospitality sector, including hotel operations.
- Bachelor's degree or higher in Hotel Management, Finance, International Business, or related field.
- Proven success in growing sales of consumables to luxury hotels in China.
- Track record of acquiring and expanding regional group account contracts for OSE, textiles, amenities, or similar products.
- Established network at VP level and above within the global hospitality industry.
- Experience managing large strategic accounts and leading teams.
- Strong operational understanding of hotel environments.
SKILLS & COMPETENCIES
- Exceptional negotiation and leadership abilities.
- Skilled in consultative selling and strategic account development.
- Excellent communication, presentation, and interpersonal skills.
- Ability to engage effectively with diverse client stakeholders.
- Proficient in MS Office, CRM systems, and project management tools.
- Works well under pressure while managing multiple priorities.
- Fluent in English (verbal and written).
- Willing and able to travel across the APEC region.
