Purpose:
We attribute our success to our people. With an encouraging work atmosphere and attractive total rewards package, we take care of our people and invest in their growth and job satisfaction by providing learning and development opportunities for every employee.
The successful candidate will be responsible to work with our strategic customers using our full suite of solutions and services to solve their business problems. This person will be empowered to drive business growth through collaborative relationship with account engagement, technical and operations teams. This person must demonstrate a blend of highly effective characteristics beyond his/her consulting expertise including c-level engagement, business knowledge, requirements analysis, solutions and service design, risk management and contract negotiation.
What does the role looks like
- Become the trusted advisor on document services and solutions to address the strategic client's business environment and challenges
- Create and lead customer engagement to nurture and close our full suite of services and solutions including Managed Print Service, Printroom Service, Mail & Logistic Services, Business Process Outsourcing, Enterprise Content Management Solutions, Business Process Automation Solutions and Customer
- Communication Management Solutions result in incremental bookings and margins
- Qualify, pursue and close large-scale new services and solutions businesses.
- Engage at C-level and develop network of executive relationships within the end-user accounts together with account managers
- Understand customers industries and business environments in order to develop and implement account strategies to increase SOW
- Design end to end service and solutions independently, working closely with the professional service and service delivery teams
- Conduct user workshop, business requirement analysis, workflow assessment to map current and future statement processes
- Design business and financial models to justify the solutions and service proposal. Provide business rationale and risk assessment to management
- Lead contract negotiation and closure
- Maintain excellent customer satisfaction scores and relationship
What are we looking for
- Bachelor's degree in Computer Science, Business Management, Information Systems/Management
- 10 years relevant experience in account management, consulting and pre-sales roles
- 5 years relevant experience in designing services led solutions to solve customer business problems
- 2 years experience in delivery, project management or business analyst experience
- Experience in key vertical industry expertise is an advantage
- Experience in Enterprise Content Management Solutions, Business Process Automation Solutions and Customer Communication Management Solutions is an advantage
- Experience in Business Process Outsourcing, Managed Print Service, Printroom Service, Mail & Logistic Services and any outsourcing business is an advantage
- Strong IT background in computer knowledge and the use of IT applications is an advantage
- Strong customer service skills and aptitude
- Experience with print managed services industry.
- Demonstrates understanding of the competition as well as good positioning & strategy.
