We are hiring a polished and experienced Senior Concierge Executive to support the front-of-house operations of a premium Grade A commercial development in Singapore.
This role is ideal for candidates with experience in luxury hotels, corporate reception, serviced offices, premium retail, airline customer service, private clubs, or Grade A office buildings.
The Senior Concierge Executive will be expected to lead by example, support junior concierge staff, handle tenant and visitor enquiries, manage escalations, and maintain a consistently professional image at all times.
Key Responsibilities
- Greet tenants, visitors, guests, and VIPs with a warm and professional demeanour.
- Provide accurate information on building facilities, services, amenities, transport, car park, bicycle parking, nearby landmarks, and tenant directories.
- Handle enquiries via walk-in, phone, and email professionally.
- Support wayfinding and visitor guidance within the building.
- Assist with access-related enquiries and concierge-related systems.
- Handle feedback and escalated situations calmly and professionally.
- Support lost-and-found documentation, secure handling, and follow-up.
- Maintain and update CRM or digital records accurately.
- Assist with tenant engagement, marketing campaigns, events, and ad-hoc operational duties.
- Guide and coach Concierge Executives on service standards, grooming, and daily duties.
- Conduct daily handovers and support the Account Manager with operational updates.
- Respond appropriately during incidents and emergencies.
The tender requires concierge staff to provide high levels of customer service, manage front-desk enquiries, handle escalated issues, maintain CRM records, supervise lost-and-found matters, support marketing campaigns, and adhere to security and emergency protocols.
Requirements
- Minimum 3 years of experience in concierge, guest relations, front office, hospitality, aviation, corporate reception, serviced office, or premium customer service.
- Prior experience as a senior executive, team lead, shift lead, or supervisor is preferred.
- Excellent spoken English.
- Mandarin-speaking ability is strongly advantageous, as the tender requires at least one concierge staff proficient in Mandarin to be deployed.
- Strong grooming and professional presentation.
- Calm and confident when handling complaints, difficult visitors, or escalated issues.
- Able to work with CRM systems, digital logs, email, and basic reporting tools.
- Able to comply with formal uniform and grooming standards.
- First Aid / CPR / AED certification will be advantageous training may be arranged where required.
Candidate Profile We Are Looking For
We want someone who is polished, reliable, well-spoken, observant, and service-minded. The right candidate must be able to make tenants and visitors feel welcomed while also maintaining discipline, standards, and professionalism.
