Senior Commissioning Engineer

Job Description & Requirements

Servicing & Maintenance

• Perform routine commissioning, maintenance, troubleshooting, repairs, and upgrades of systems onboard vessels

• Diagnose and resolve electrical related issues

• Replace worn or damaged components and ensure service readiness of equipment

• Support robot deployments and operational activities at ports, shipyards, and onboard vessels

• Ensure robotic systems operate safely, efficiently, and according to company standards

Inspection & Performance Assessment

• Assess performance and operational efficiency

• Prepare inspection reports with recommendations for preventive maintenance and improvements

• Identify recurring technical issues and provide feedback to the engineering team

Crew Training & Technical Support

• Train ship crews and customer personnel on robot operation and basic maintenance

• Conduct onboard demonstrations and practical training sessions

• Provide technical guidance during deployments and operational use

• Build positive working relationships with vessel personnel to ensure successful adoption of company solutions

Account Management & Customer Relations

• Serve as the primary point of contact for assigned customer accounts

• Build and maintain strong relationships with ship owners, fleet managers, technical managers, and vessel operators

• Understand customer operational requirements and recommend suitable technical and service solutions

• Monitor customer satisfaction and proactively resolve technical and operational issues

• Support service agreement renewals and identify opportunities for additional deployments and long-term partnerships

• Collect customer feedback and market insights to support product development and business improvements

Demonstrations & Business Support

• Conduct demonstrations and vessel performance inspections

• Represent during customer meetings, vessel visits, exhibitions, and industry events

• Support technical presentations, customer evaluations, and business development activities

Reporting & Documentation

• Prepare detailed service reports, inspection findings, maintenance records, and recommendations

• Maintain accurate documentation of customer interactions, technical issues, and operational outcomes

• Ensure compliance with company procedures and quality standards

Collaboration

• Work closely with Engineering, Operations, Customer Support, and Business Development teams

• Provide field feedback to improve product reliability, performance, and customer experience

• Support continuous improvement of operational procedures and best practices

International Travel

• Travel internationally to customer locations, ports, shipyards, and vessels as required

• Respond to service interventions, deployments, inspections, demonstrations, and training assignments

• Represent the company professionally while maintaining the highest standards of customer service