Senior Commerce System Operation Engineer(A163487A)

:

- As E-Commerce system operational engineer, Provide day-to-day support to ensure smooth running of the e-Commerce and Post-sales business systems.

- Investigate and diagnose relevant system problems and resolve it independently.

- Coordinate engineers across different teams to offer solutions.

- Create/track/close incidents or problem related to business systems using IT service management tools.

- Summarize work and analyze operational data within a required period for the continual working improvement.

- Establish knowledge database, maintain and update technical support documentation.

:

- Bachelor degree in Computer Engineering, Computer Science or related discipline.

- Relevant experience in e-Commerce and after-sales area support with MS D365 will be added advantage.

- Familiar with SQL, Java / .NET concepts. Basic coding skill is highly preferred.

- Familiar with mainstream ITSM tools and ITIL processes.

- As the trainee able to learn fast with high quality.

- As the trainer able to train new members regularly.

- Active and keen learner who keeps up-to-date with industry trends.

- Excellent Customer Service communication skill in relation to providing a World-class IT Service.

- Communicate with different teams to deal with IT problems.

- Ability and desire to work collaboratively in multidisciplinary teams.