Senior Cloud Engineer

Job Scope

• Provide advanced (L2/L3) operational support for Azure cloud infrastructure and related services.
• Act as an escalation point for complex incidents, performing root cause analysis and implementing permanent fixes.
• Monitor and maintain production environments using enterprise monitoring and alerting tools.
• Respond to and resolve incidents, service requests, and alerts within defined SLAs, ensuring minimal downtime.
• Troubleshoot and optimize Azure services, including Virtual Machines, Storage Accounts, Virtual Networks, Network Security Groups, Load Balancers, Azure Backup, Azure Monitor, and Log Analytics.
• Lead and manage patching activities for Windows and Linux environments, ensuring compliance and minimal disruption.
• Perform and oversee routine operational tasks such as system health checks, service restarts, backup validation, and configuration audits.
• Support and implement change, release, and maintenance activities following ITIL best practices.
• Maintain high-quality documentation, including runbooks, SOPs, and knowledge base articles.
• Ensure adherence to incident, problem, change, and request management processes.
• Support security, audit, and compliance initiatives, including vulnerability remediation.
• Collaborate with cross-functional teams, customers, and service management stakeholders to ensure service excellence.
• Identify opportunities for automation and process improvement using tools such as Terraform and Azure DevOps.

Requirement

• 8-10 years of overall IT experience, with strong hands-on expertise in Microsoft Azure cloud environments.
• Deep understanding of cloud architecture, networking principles, and security best practices.
• Extensive experience in Windows and Linux system administration.
• Strong experience with Azure DevOps, Terraform, infrastructure as code (IaC), and CI/CD pipelines.
• Extensive experience in EC2, S3, RDS, EBS, ELB, and SNS
• Strong hands-on experience with Azure Kubernetes Service (AKS), Docker, and Helm.
• Experience in automated tools like Ansible, CloudFormation and, Terraform
• Proven experience in managing enterprise-scale patching and maintenance activities.
• Expertise in troubleshooting complex infrastructure and application issues in cloud environments.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and stakeholder management abilities.