About The Job
Client Relations and Experience is a client-centric function that is instrumental in driving client development and unlocking commercial opportunities through exceptional experiences across in-store, out-of-store, and international events touchpoints.
As
Louis Vuitton's Senior Manager, Client Relations and Experience, South Asia, you will spearhead client engagement strategies for High-End activations, with a particular emphasis on cultivating, retaining, and growing our top client segments. This role is key to developing and executing targeted client strategies, identifying and engaging high-potential prospects and deliver tailored experiences and activations that reflect client expectations and aspirations. The position plays a vital role in strengthening client relationships and elevating Louis Vuitton's brand presence within the luxury market.
This role will work across South Asia zone (Australia, New Zealand, Singapore, Malaysia, Thailand, Vietnam, Indonesia, India, and Philippines) and closely with the Client Development resources in the local markets and Client Experience resources in Central.
Job responsibilities
High End Clientelling Leadership & Strategic Planning
Define and lead the High-End Clientelling strategy in setting clear priorities, targets, and developing tailored client strategies to enhance loyalty, engagement, and lifetime value within High-End categories
- Ideate, strategize and propose innovative high touch experiences that are first to market to attract HNW Individuals.
- Collaborate with markets and central teams on High-End Clientelling guidelines, ensuring alignment with global direction while allowing for local adaptation.
- Partner with Market Leaders, Client Development Managers, cross-functional teams (Incl. , including merchandising, communication and visual merchandising etc), and internal/external stakeholders to identify client growth opportunities, drive partnership initiatives, and unlock new client acquisition channels.
Client Development & Relationship Management
Lead client development in identifying High-End potential and driving experience plans to develop and nurture strong relationships with key clients
- Lead annual client mapping by analyzing targeted client lists and profiles to identify opportunities
- Define, with Markets and Retail, a clear yearly engagement path for each VIC, from in-store activations to major local and international High Jewelry and High Watchmaking events
- Lead nomination and drive attendance of Regional and International Savoir Faire, High Jewelry and High Watchmaking clients, through effective communication and support of local markets team
- Lead Top Client Development and Management, including client profile review, annual experience and treatment planning, budget allocation, and exclusive product allocation.
- Role model and lead relationship management with key clients through personalized communication, exceptional service, and client hosting multiple touchpoints and experiences
Event & Client Experience
Oversee High-End event strategy and annual event mapping in partnership with markets and Client Development managers, ensuring the delivery of world-class client experiences and flawless execution across all touchpoints
- Develop, propose, and monitor budgets for South Asia local and international High-End client experiences and events, including in-store, out of store and through exclusive external engagements, ensuring effective cost control and adherence to approved budgets.
- For International event, develop client experience roadmap to offer a full luxury brand experience, planning out the full travel itinerary with personalized experience.
- Develop client experience roadmap to offer a full luxury brand experience, planning out the full travel itinerary with personalized experience.
- Oversee post-event follow-up: results tracking, reporting, gathering client feedback and identify opportunities to enhance the event experience.
- Work with legal and procurement partners to follow company protocols when working with external vendors
High-End Community Development
Foster and animate a vibrant Top Client Advisor community to strengthen engagement around the most valued clients.
- Define Private Ambassador headcount and targets by market and lead external recruitment where relevant.
- Identify high-potential profiles, implement and co-manage with Market leaders on tailored development plans to build future capability.
- Set clear criteria and objectives for entering or maintaining Private Ambassador status, with focus on High-End share, VIC portfolio quality, and participation in High Jewelry and High Watchmaking events.
- Lead annual reassessment of existing members and create annual engagement animation for confirmed members
Profile
Work Experience/Skills
- Bachelor's degree in Business, Marketing, Fashion, or a related field
- 8+ years of progressive experience in client relationship management, client development, or a similar high-impact role within the luxury fashion industry, with a proven track record of elevating client experiences.
- Profound knowledge of market trends, consumer behavior, and the discerning expectations of the luxury clientele in South Asia.
- Exceptional leadership and interpersonal skills, with a demonstrable ability to inspire, motivate, and mentor high-performing teams.
- Outstanding communication, presentation, and negotiation skills, with fluency in English essential (additional Asian language proficiency is highly desirable).
- Strong analytical and problem-solving abilities, coupled with a strategic mindset focused on long-term client loyalty and brand elevation.
- Able to manage multiple projects simultaneously and to work in a fast-paced environment
- An undeniable passion for luxury fashion and an in-depth understanding of the heritage, values, and unparalleled craftsmanship of the Louis Vuitton brand.
Other requirements:
This role requires international travel approximately once per month
Reference LVM33630
