Key Roles and Responsibilities:
- Leads and directs concurrent standard or complex projects and in the case of programme management, ensure the management of multiple related projects directed towards a common objective
- Engages with stakeholders to deliver projects from original concept through final implementation
- Ensures client satisfaction and manage escalations, acting as a single point of contact to the client
- Ensures that the project/programme delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction
- Manages the delivery of the project/programme, including rigorous scope control and change management
- Ensures client satisfaction and manage escalations, acting as a single point of contact to the client
- Documentation and management of risks and issues
- Ensures clear and concise communications to all stakeholders
- Provides pre-sales support by working with sales teams to scope and cost a project or programme solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process
- Identifies opportunities and influences the sale by conducting a business conversation with the client positioning NTT Ltd consulting and technical services offerings
- Coordinates activities of the project teams through task delegation, resource assignment and programme management
Knowledge, Skills and Attributes:
- Strong project management skills, including the ability to plan, organize, and execute projects from initiation to completion
- Ability to establish strong relationships with internal stakeholders and external clients
- Excellent client-centricity skills and ability to work at client sites
- Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately
- Excellent written and verbal communication skills
- Excellent team-building skills and ability to work in high-pressure environments
- Ability to manage urgent and complex tasks simultaneously
- Good business acumen and commercial skills
- Collaborative, passionate, strong initiative, self-driven with a commitment to succeed
- Decisive with good attention to detail ability
- Ability to promote project services to both internal stakeholders and external clients
- Competent in project change management
- Familiarity with the industry, domain, or technology related to the client's project
- Understands and works on complex issues where analysis of situation or data requires an in-depth evaluation of variable factors, solutions may need to be devised from limited information
- Exercises judgment in selecting methods, evaluating, adapting of complex techniques and evaluation criteria for obtaining results
Academic Qualifications and Certifications:
- Advanced Project Management degree or equivalent with advanced related experience
- Relevant project management certifications preferably PMP
- ITIL certification is preferable
Required Experience:
- Advanced demonstrated project/programme management experience preferably in a multinational Professional Services environment
- Advanced client engagement experience
- Advanced demonstrated understanding of the project/programme life cycle
- Advanced demonstrated competency in project/programme change management
- Advanced proven experience managing expectations when balancing alternatives against business and financial constraints
