About Dentsu
Led by Dentsu Group Inc. (Tokyo: 4324 ISIN: JP3551520004), a pure holding company established on January 1, 2020, the Dentsu Group encompasses two operational networks: dentsu japan network, which oversees Dentsu's agency operations in Japan, and dentsu international, its international business headquarters in London, which oversees Dentsu's agency operations outside of Japan.
With a strong presence in approximately 145 countries and regions across five continents and with 65,000 dedicated professionals, the Dentsu Group provides a comprehensive range of client-centric integrated communications, media and digital services through its five leadership brands-Carat, dentsu X, iProspect, Dentsu Creative, and Merkle-as well as through Dentsu Japan Network companies, including Dentsu Inc., the world's largest single brand agency with a history of innovation. The Group is also active in the production and marketing of sports and entertainment content on a global scale.
www.dentsu.com
Key Accountabilities
- Overall leadership of significant client/s.
- Managing the business - delivery of the service proposition to portfolio clients and full end-to-end management.
- Deep relationship management - ownership of the senior client relationships as per the defined relationship strategy.
- Proactive development of existing clients - deliver against specific client cross-sell and upsell opportunities into the dentsu P&L including CXM, Media, dentsu Solutions etc.
- Commercial and service ownership of client relationship - driving growth, profit, ensuring seamless delivery, efficient team management (avoiding over-delivery)
Team & people management
- Manage a team of Media practitioners (across client servicing, media planning, performance, etc.)
- Ensure a motivated team working on the clients objectives and driving a positive culture avoiding burnout and churn.
- Ownership of delivery of Performance Development reviews including development plans for direct reports
- Proactive identification and management of performance issues (with support from HR)
- Resourcing - ensure that teams are skilled up and resourced appropriately for that client, support with up-skilling as required, and ensure that contractual obligations are being met
- New business - leadership of relevant new business initiatives/ pitches with the New Business and Marketing teams.
- Drive media operational excellence.
Professional skills
- Growth mindset who seeks to build relationships up and down a client organisation
- Fundamentally a people person who can cultivate relationships across markets
- Strategic rigour and viewpoint
- Strong marketing, media and communications concepts, models, skills, practices, tools, frameworks, etc.
- Holistic view of POE media
- Strong understanding of holistic digital media concepts, propositions, direct response/ performance vs brand planning
- Ability to analyse numerical data and pull out reasonable and rational conclusions to underpin innovative strategic plan.
- Able to highlight and activate Test and learn/ innovative opportunities
- Able to cultivate strong media vendor/ inter-client partnerships e.g JBPs
- Strong commercial and financial acumen
Key Experiences
- Extensive experience operating as a global or regional client leader handling/owning relationships with MNC clients preferably in the banking or tech sector.
- Extensive relevant industry experience working in a media agency company
- Expert networking skills to generate new business leads
- Proven ability to identify and deliver on commercial opportunities for clients that had been managed in a media marketing agency
- High-level communication and negotiation skills, with a wide range of influencing and engaging styles
- Ability to develop and grow strong relationships with senior key stakeholders
- Strong proven experience in winning, delivering and retaining key clients
- Ability to work under pressure in a fast-paced environment
- Strong financial acumen, written and oral communication skills
- Superior leadership and people management skills with proven track record in attracting, inspiring, engaging and retaining talents
- Culture builder who is aligned to and role-models dentsu's North Star and 8 Ways
- High-level communication, negotiation and influencing skills
- Ability to understand cultural nuances and adapts own style to fit. Respects differences in culture, approach and skillset
- Managing teams in a virtual / matrix organisation
Keeping connected
Please visit our website to find out more and connect with us on social.
www.dentsu.com
