About the Team:
We are establishing dedicated Client Lifecycle Management (CLM) function responsible for supporting the Front Office in the end-to-end management of high-quality client onboarding, periodic reviews, and transaction monitoring. The team plays a critical role in upholding regulatory compliance and mitigating financial crime risks while enhancing operational effectiveness across the client lifecycle.
Key Responsibilities
1. Client Onboarding
- Prepare and validate KnowYourCustomer (KYC) documentation, including Source of Wealth (SoW) corroboration and onboarding assessments, in accordance with applicable regulatory requirements and internal policies
- Conduct name screening and (preliminary) client risk assessments for newtobank and existing relationships.
- Engage with Front Office stakeholders e.g. Relationship Managers (RMs) to obtain complete, accurate, and timely client information
2. Periodic Review (PR)
- Assist the preparation of periodic review documentation by compiling / consolidating relevant client information and performing preliminary (due diligence) checks
- Conduct name screening and perform transaction review summaries, highlighting material observations for RM attention / review
- Ensure timely completion and submission of review documentation in line with internal timelines and regulatory expectations
3. Transaction Monitoring (TM)
- Support Front Office teams in addressing TM alerts by collating supporting documentation, validating evidence and drafting initial responses
- Ensure accuracy, completeness and consistency of transaction monitoring submissions
- Escalate unusual activities or red flags in line with established escalation protocols.
4. CLM Process Enhancement
- Contribute to process improvement initiatives and participate in CLMrelated projects aimed at strengthening efficiency, control effectiveness, and client experience
5. Other Responsibilities
- Undertake any ad-hoc tasks or assignments as directed by the supervisor
Requirements
- (Bachelor's) Degree with minimum 5+ years of relevant work experiences (subject matter cum leadership) preferably in private banking, with exposure to AML/CFT compliance areas such as KYC, PR, TM
- Experience in mentoring and supervising junior officers while remaining hands-on
- Demonstrated experience collaborating with Front Office (client-facing) teams
- Strong research, documentation, and business-writing skills
- High attention to detail with strong analytical problem-solving and stakeholder management skills able to work independently
- Accountability for the accuracy, quality and regulatory compliance of deliverables
- Excellent written and verbal communication skills required fluent in English is essential, Chinese proficiency is considered an advantage
- Solid understanding of MAS Notice 626 requirements and practical knowledge of private banking industry practices
