OPPORTUNITY TO ENHANCE YOUR CAREER - It's about exceeding your potential.
The Senior Director Sales & Service is a senior individual contributor commercial role, critical to accelerating KF Digital's Sales & Service business in Singapore. In this role, you will have direct responsibility for leading and growing the Sales & Service in your assigned territory. You will closely collaborate with Korn Ferry teams across lines of business, including Digital Delivery, Customer Success and our community of Independent Solution Consultants (ISC's). You will lead by example in fostering a culture of execution excellence, innovation, and customer obsession. This role demands a seasoned sales professional with a strong track record in building key accounts within a book of business, leading complex enterprise sales, connecting market dynamics to long-term strategy, and consistently delivering predictable business performance.
Key Responsibilities
Commercial Strategy & Execution
- Applies strategic thinking in building key account plans leveraging industry insights, tech tools, etc. anticipating evolving customer needs.
- Research, prioritise and develop strategy and short-med-long term execution plans at a territory and key account levels that drives growth, market share, and customer impact.
- Own enterprise sales execution with a multi-year mindset. Leads from the front in territory and account planning cadences deep understanding of complex, enterprise sales cycles can pivot between strategic and tactical execution to maintain momentum of qualified opportunities.
- Customer-centric and strong commercial acumen in developing compelling proposals and pitch decks - linking S&S's product proposition to customer value with clear ROI.
Customer & Market Engagement
- Market and product expert. Able to represent the company in industry forums, executive roundtables, and customer engagements.
- Build and nurture a senior-level client and industry network to shape pipeline and growth opportunities.
- Understand the broader partner-ecosystem - established and emerging. Build and nurture key partner relationships - e.g. ISC's, in line with joint go-to-market plans.
- Partner cross-functionally (e.g. with Consulting, Delivery, Marketing, and Customer Success) to align efforts and deliver superior customer value.
Operational Excellence & Forecasting
- Strong Salesforce rigour and discipline specific to pipeline build and management, sales forecasting, and Salesforce hygiene.
- Leads in sales process excellence, leveraging digital tools and automation to enhance productivity and scalability.
- Consistently achieves key performance expectations including quarterly quota attainment.
- Understands profitability requirements of the S&S business.
About You
- Experience: 10+ years in B2B sales, including 8+ years in key account management capacity, preferably in SaaS or digital solution and consulting environments. Sound business judgment and insight, strong conceptual and analytical skills, and the ability to work well under pressure.
- Commercial Acumen: Demonstrated ability to construct value-based commercial proposals and pitches. Proven success managing large, complex enterprise sales cycles and delivering against ambitious targets.
- Strategic Insight: Able to connect the dots across trends, signals, and customer needs to shape the future state of the business. Extensive knowledge of business / economic environment, and the digital marketplace
- Sales Methodology: Deep familiarity in using Miller Heiman or similar methodology and frameworks like MEDDICC, with a track record of instilling rigor and business predictability.
- Data & Tech Fluency: Confident using analytics, insights, and sales tech to drive decisions, coach teams, and execute strategy.
- Executive Presence: Capable of building trusted relationships with C-level stakeholders, internally and externally.
- Leadership: Embraces and adapts to a constantly changing market environment. A true team builder and culture shaper-develops talent, communicates with clarity, and leads through influence. Demonstrated ability to attract, develop and retain talent.
