The Senior Claims Specialist, with minimal supervision, pro-actively handles a book of specialty lines Marine claims throughout the entire claim life cycle. Responsible for conducting investigations, analyzing coverage, recommending/raising adequate reserves, engaging with brokers, clients/cedants and co-(re)insurers, documenting claim progress, and strategically settling/closing claims in an expeditious and economical manner within prescribed authority limits.
Key Responsibilities:
- Investigating relevant facts and interpreting policy coverage/response.
- Managing and adjusting all incoming Marine claims, delegating administrative/processing tasks to the offshore shared services team where appropriate.
- Establishing and setting reserves for indemnity and defence costs in line with Liberty's reserving philosophy, reviewing reserves on a regular basis to ensure adequacy.
- Authorizing payments in accordance with internal processes and within scope of authority, settling claims as expeditiously and economically as possible.
- Ensuring that internal and external stakeholders and Liberty clients consistently receive a high level of claims service that differentiates Liberty from its competitors.
- Working closely with the Underwriting and Risk Engineering departments to promote Liberty's integrated business unit approach and ensure seamless delivery of underwriting and claims management services.
- Influencing brokers/cedants/co-(re)insurers and others as applicable to achieve optimum claim outcomes.
- Providing instructions to external service providers with respect to coverage, investigation and ultimate settlement of claims.
- Identifying opportunities for subrogation/salvage/recovery and liaising with the Recovery team and/or external providers to ensure all avenues of recovery are pursued.
- Preparing relevant claims for suit, trial, mediation/arbitration (including as regards subrogation) where necessary and actively participating in such processes.
- Providing information to management on the existence or development of critical losses and advising relevant trends within the portfolio.
- Working closely with other business lines in raising the Liberty profile and assisting in account retention and new business opportunities.
- In conjunction with Underwriting, reviewing policy terms and conditions including assisting with the production of manuscript policy wordings and endorsements.
- Managing the overall quality and performance of external service providers.
- Consistently implementing, maintaining and monitoring departmental standards and procedures, including but not limited to the First Party Minimum Claim Centre Requirements.
- Participating in claims audits when required.
- Identifying suspicious or potentially fraudulent claims, arranging investigation and briefing senior managers if further action is recommended.
- Demonstrating behavior at all times in line with the Liberty core values.
- Ensuring compliance with all legal, statutory and corporate affairs requirements on a timely basis.
- Taking responsibility and showing initiative in the development of your technical and soft skills.
- Performing other related duties as assigned by your manager or other appropriate officer.
Experience & Skills:
- Significant claims management experience in the General Insurance or Legal industry would be an advantage.
- Sound knowledge of the Asia Marine market and demonstrated ability to understand and apply legal principles to the management of claims.
- Excellent working knowledge of PC based systems and applications such as Outlook, Microsoft Word, Excel, PowerPoint and database systems for managing contacts, schedules and calendars is required.
- Tertiary qualifications in a related discipline would be desirable.
At Liberty, our culture sets us apart from our competitors!
Liberty Specialty Markets offers retail, specialty and commercial line insurance and reinsurance across Asia Pacific, allowing companies to confidently progress in the face of risk and uncertainty.
At Liberty, we create, nurture and reward talent, extending your skills by supporting you with exposure to our broader business including claims, actuarial, finance, underwriting, and risk engineering through our integrated approach to business.
- Genuine care for staff, strong staff retention and tenure.
- Deep respect for diversity of opinions.
- Open door policy, access to senior leaders and technical experts.
- Our managers coach, lead and develop.
- Integrated Business Unit Methodology sharing of best practice, knowledge and teamwork.
- Our culture is based on integrity, technical expertise, discipline and consistency.
Why Liberty
- Our underwriting methodologies and claims technical expertise.
- Broad local and regional Claims and Underwriting authority.
- Stable proven leadership.
- Our Market Approach is built on capability, consistency and personal rapport.
- Ongoing training and development.
- Market leading products.
- Our product development team, working with Claims and Underwriting, ensures we are quick to close gaps and bring new products to markets.
- High performing culture.
- Global organization.
- Profitable year on year since inception.
What's Next
If you believe you can make a positive contribution to our team and want to be part of Liberty's exciting future, we would love to hear from you. Please include an updated resume, and we will take it from there. Apply now!
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