Job Summary
Frasers Property has embarked on a multiyear transformation journey to implement a new Operating Model centred on Structure, People & Process with an enterprise mindset. The OneFrasers operating model aims to create a unified organisation, driving performance, that can adapt, grow, and deliver value more effectively.
To execute this vision, a dedicated Transformation Office oversees the 25 projects essential to the OneFrasers program, including the implementation of a common ERP (SAP), an integrated HRIS (One SuccessFactors project), and the establishment of a Shared Services Centre (SSC). We are expanding this team and seeking highly motivated individuals passionate about driving organizational change to join us on this journey.
Frasers Property is seeking a seasoned and strategic Change Manager to lead the change and adoption efforts for the OneSF project in its first year and subsequently drive change management for the SSC implementation in years two and three. This role will be pivotal in ensuring successful stakeholder engagement, communications, training, and adoption across both initiatives.
Job Description
Year 1: Lead change and communications for the global rollout of
OneSF SuccessFactorscoordinate change actions across locations, drive stakeholder engagement and training, implement the
Digital Adoption Platform (DAP), and run readiness assessments to enable successful adoption.
Years 23: Define and execute the change strategy for the
Shared Services Centre (SSC) implementationtransition processes from Business Units to SSC, conduct change impact assessments, deliver training and communications plans, coordinate change actions across all locations, and track progress while escalating risks/issues to ensure a smooth transition.
Change Strategy & Planning: Build integrated, phased change plans with milestones across communications, training, and adoption.Establish a comprehensive SSC change management strategy.Partner with the Transformation Office to align priorities, manage interdependencies, and ensure consistency across OneFrasers workstreams.Use audience segmentation and multichannel engagement (e.g., WorkVivo) for communications, readiness, and training.
Stakeholder Engagement & Communications: Identify/manage key stakeholders; secure strong Executive Sponsorship across Group Head Office and global BUs.Engage BU leaders, SSC teams, and impacted employees to build buyin and readiness.Run Change Champion/Agent networks to deliver localized plans and twoway feedback to refine engagement.Localize vendor materials to Frasers terminology and brand.Facilitate workshops/design sessions to drive adoption consensus and ensure alignment and buyin.
Change Impact Assessment (CIA) & Readiness: Lead CIA to coordinate/track actions, risks, readiness gaps, and dependencies across locations; report to Program Leadership. Monitor employee resistance; apply datadriven mitigations to protect business continuity.Manage GoLive support and transition to BAU; document interim workarounds.Track readiness metrics via surveys/assessments; adjust plans and maintain audit/governance documentation.Collaborate with ops leads on transition planning to ensure continuity.
Training & Capability Building: Conduct Training Needs Analysis (TNA) with the implementation vendor to design the learning architecture.Build targeted training and communication to prepare the workforceclear, consistent, engaging.QA and localize materials for language, cultural, and country relevance.Deliver blended learning (elearning, instructorled, labs) with executive alignment to ensure sustained capability uplift.
Digital Adoption Plateform (DAP) & Tools: Develop inapp guidance via DAP (walkthroughs, tooltips) and ondemand learning (QRGs, knowledge articles) to drive adoption.Use WorkVivo for community engagement, milestone comms, and social feedback loops to sustain adoption.
Benefits Realisation: Partner with project teams and process owners to define and track benefits for OneSF and SSC. Monitor adoption metrics/FTE savings and report progress to the Steering Committee and Transformation Office.
Governance & Quality Assurance: Align to the Transformation Office's governance standards and frameworks. Provide feedback to enhance OneFrasers change methodology and tools. Track/report change activities using Frasers PM tools (e.g., Asana).
Key Qualification
- Proven experience (10+ years) in leading large-scale change management programs ideally in HR and shared services transformations that are multi-site / country / global.
- Excellent stakeholder management and relationship building skills with the ability to clearly articulate messages to different level of stakeholders.
- Ability to work in a dynamic environment, proactively identify change management risks, problems and manage them effectively.
- Analytical mindset and critical thinking, with a strong knowledge of change management frameworks.
- Experience with Digital Adoption Platforms, and user experience strategies.
- Experience with HR, Finance and accounting systems and SSC Implementation.
- Proficient user of Project Management tools such as Asana
- Demonstrated ability in identifying business and project team capability gaps and developing programs to train / uplift capabilities.
Diversity brings us closer to the communities we serve
Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organization, which helps our people to thrive each day.
