This is an opportunity to be part of a high-performance team that will set new benchmarks for campaign excellence
Position will lead one of the campaign success management teams to ensure the smooth and timely delivery of all campaigns
Direct team members to manage campaign project stakeholders within Mediacorp from the Commercial group (Creative Lab including Brand Studios, Events, Ad ops, Social Hub), Content Group, News and Current Affairs group, Digital Group, Talent Hub (TCA/Bloomrs), Legal, Finance amongst others to drive the timely and smooth delivery of the campaigns
Lead and guide to develop and troubleshoot the optimal and efficient solution delivery process that ensures expected client satisfaction and beyond
Direct and coach team members to be single-point-of-contact to assigned clients for all post sales campaign execution and conflict resolution
Responsibilities
Team Management
Lead, mentor, and guide a team of managers and assistant managers to deliver high-quality project outcomes
Oversee team performance, providing clear direction, coaching, and support where needed
Foster a collaborative, high-performance culture that balances efficiency with creativity.
Allocate resources effectively across projects, ensuring team members are set up for success
Provide oversight on project deliverables, while empowering the team to take ownership and grow in their roles
Smooth project delivery
Take over from Pre Sales team once the contract is signed off and develop an intimate understanding of key stakeholder units and the process to manage the campaign deliveries with success
Ensure dynamic process troubleshooting to flag/remove any internal/external obstacles
Ensure all stakeholders (internal and external) are kept abreast of progress and development of the programme in a timely and effective manner
Maintain client satisfaction
Ensure high client satisfaction with process flow, communication exchange, resolution of issues and quality of deliverables
Ensure content execution, ad bookings, billing status are all in order
Ensure close collaboration with all production units (Creative Lab, Content Group, News CA etc) to produce the content, ensure ads are booked in, billing and payments are in order. Ensure P&L approved is kept to and close the job
Organise post campaign reports, post campaign presentation to clients for transmedia projects and work with Pre Sales and Data insights team on the preparation of these reports before presenting to clients
Qualifications
A relevant degree in Marketing, Communications, Business, or Media
The ideal candidate will have at least 10 years of experience in project management, be articulate, detail-oriented, and able to work independently while coordinating across multiple departments to drive timelines and outcomes
Demonstrated track records in client management are essential
Proven ability to lead and execute project management, as well as managing multiple internal and external stakeholders in dynamic environment to meet business objectives.
Ability to not only manage projects but also inspire, guide, and oversee a team, ensuring both quality and efficiency
Must demonstrate a strong can-do attitude and the resilience to see projects through under demanding timelines
Willingness to go the extra mile to deliver excellence for clients
Experience in creative industries, TV/radio production or digital will be considered an advantage
Strong interpersonal, verbal and written communication skills, with proven track record to work across different teams such as sales, commercial planning, entertainment / News platforms, Finance and Legal
