SENIOR BUSINESS SYSTEM ANALYST

Serve as the subject matter expert for CASA systems, providing both functional and technical support across business and technology teams.

Analyze business requirements, translate them into functional and technical specifications, and support solution design for CASA-related processes.

Provide guidance on system configuration, parameter setup, workflows, interfaces, and product features within the CASA platform.

Support testing, troubleshooting, defect analysis, and issue resolution to ensure stable and accurate system performance.

Work closely with developers, business users, and vendors to support enhancements, integrations, and production support activities.

Prepare and maintain technical documentation, process flows, user guides, and system-related functional specifications.

Ensure CASA solutions comply with operational, regulatory, security, and internal governance standards while supporting continuous improvement initiatives.