Senior Business Operations & Analytics Manager

• Lead strategic business planning, budgeting, and forecasting activities with ESP and Finance.
• Develop and maintain forecasting models, including scenario planning and sensitivity analysis.
• Conduct accounts receivable ageing analysis for collectability tracking and cashflow visibility.
• Perform monthly OPEX/CAPEX variance analysis with Finance and executives, highlighting risks and proposing corrective actions.
• Prepare business performance dashboards and BPR reports for management review.
• Facilitate the monthly ESP Operations Review and consolidate MD review deck inputs.
• Review and streamline operational processes across business units to improve efficiency and governance.
• Manage selected strategic or cost optimisation projects and monitor cost pool performance.
• Oversee the SOW with Infosys, auditing outsourced deliverables to ensure compliance.
• Collate key business insights and provide recommendations to support sales growth and operational effectiveness.
• Establish PMO governance frameworks for ICT bespoke projects, including compliance with organisational policies.
• Manage project-specific P&L and ensure transparent reporting.
• Administer and maintain SharePoint repositories for documentation, version control, and compliance.
• Track project KPIs, milestones, and risks, and prepare reporting for steering committees.

Skills for Success:

• Bachelor's degree in business, Finance, Analytics, or related field
• 6-10 years in Sales Operations, Business Analytics, or Financial Planning & Analysis
• Financial planning, budgeting, and variance analysis.
• Business analytics and dashboard reporting (Excel, BI tools).
• Project governance and PMO practices.
• (Additional) Experience with SharePoint administration, P&L ownership, vendor auditing.
• Good to have Professional certifications in CFA, PMP or Lean Six Sigma.