Position Overview
The Senior Business Analyst / Senior Lead is responsible for leading the business analysis, solution design, implementation, enhancement, and operational support of enterprise Learning and Training Systems. The incumbent serves as a trusted advisor to stakeholders and drives digital learning transformation initiatives that improve workforce capability development, certification management, and employee learning experiences.
Role & Responsibilities
Business Analysis & Functional Leadership
- Serve as the lead functional consultant and subject matter expert for Learning Management Systems
- Lead stakeholder workshops to gather business requirements and define future-state processes
- Analyze training operations, certification management, compliance tracking, and learning workflows
- Develop business cases and solution recommendations for learning transformation initiatives
- Drive continuous improvement and process automation initiatives
Learning Systems Management
- Lead implementation and support of LMS platforms, including SAP SuccessFactors Learning or equivalent solutions
- Support curricula management, learning assignments, certification tracking, and reporting
- Partner with training and HR teams to optimize learning administration processes
- Ensure data quality, reporting accuracy, and compliance requirements are met
- Support integration with HR, talent, and workforce systems
Project & Vendor Management
- Lead enhancement projects, upgrades, and implementation initiatives
- Manage vendors and service providers responsible for LMS delivery and support
- Monitor project delivery, risks, timelines, budgets, and quality metrics
- Drive release management and deployment activities
Quality Assurance & Governance
- Lead SIT, UAT, and production verification activities
- Establish governance for learning data, compliance reporting, and audit requirements
- Support issue resolution and service improvement initiatives
Requirements
Education & Experience
- Bachelor's Degree in Computer Science, Information Technology, Information Systems, Business, or related discipline
- Minimum 8 to 10 years of experience supporting enterprise Learning Management Systems and HR applications
- Experience leading system implementation and enhancement projects
Technical Competencies
- Strong knowledge of SAP SuccessFactors Learning or equivalent LMS platforms
- Understanding of workforce learning, compliance, certification, and training administration processes
- Experience with HR system integrations and reporting solutions
- Knowledge of SDLC, Agile, and Waterfall delivery methodologies
Preferred Qualifications
- SAP SuccessFactors Learning certification or equivalent Learning Management System certification
- Experience supporting healthcare, government, or large enterprise environments is advantageous
- Experience with digital learning, e-learning platforms, and learning analytics
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