Senior Business Analyst

Responsibilities

. Work collaboratively cross-functionally with regional and local teams such as Sales, Legal, Customer Success, Sales Ops/Support, Operations, Finance, and IT

. Solve customer escalation, identify root causes to problems and improvement measures

. Support continuous process alignment and optimization initiatives/projects

. Tracking project and providing regular update reports on project status to project team and key stakeholders.

. Identifying and mitigating potential risks.

. Managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction.

. May perform other duties as required

Qualifications

. Understand key business and customer drivers

. At least 5 years relevant working experience

. Experience working cross-regions, with sales and other cross-functional departments

. Excellent verbal, presentation and written communication skills and ability to interact effectively with stakeholders, internal teams, and managers at all levels

. Ability to explain complex information simply and clearly

. Ability to set priorities, create plans, track issues/risks and deliver on-time

. Ability to work in a fast-paced environment and stay focused, diligent under pressure

. Ability to exercise sound judgement, be impartial while remaining customer obsessed and a trusted partner

. Excellent MS Office skills (Word, Excel, PowerPoint etc.)

. Analytical skills to solve issues with business processes, data, and systems