Senior Business Analyst, Regional Operations (Return and Refund)

Shopee

Singapore

3-5 Years

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Job Description

Job Description

Lead key projects related to returns and refunds process/product improvement and define key metrics to measure project success
Draw insights from data sets and apply data-driven methods to identify user pain points related to returns and refund journey on Shopee
Identify and design initiatives to solve operational issues related to returns and refunds
Create project plan and align timelines and dependencies with different stakeholders
Size the impact of the identified initiatives to help with prioritisation of the features
Collaborate with local operations and product teams to refine proposed solutions and implement initiatives to improve user experience and optimise cost
Collaborate with product stakeholders to implement system driven initiatives
Monitor performance of initiatives post launch and identify improvement opportunities or gaps

Requirements

A Bachelor's degree in Statistics, Mathematics, Business Analytics, Computer Science or any relevant degree, with at least 3 years of relevant work experience
Strong analytical and problem-solving skills with proficiency in Python and SQL for data analysis and reporting
Passionate about identifying user pain points, process bottlenecks, or inefficiencies and designing solutions to resolve them
Strong desire to work on and take ownership of product-related projects to drive platform improvements and enhance end-user experience
Ability to coordinate tasks across various stakeholders, manage project progress and achieve goals in a timely manner
Ability to thrive in a dynamic and collaborative environment

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About Company

ShopeeJob Source: www.linkedin.com

Job ID: 149621103

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Last Updated: 23-06-2026 10:02:58 AM

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