Responsibilities:
- Collaborate closely with business users, compliance teams, operations, and technology teams to understand KYC onboarding and CRM requirements.
- Document user stories, process flows, functional specifications, and acceptance criteria to ensure clear communication and alignment across teams.
- Analyze gaps, impacts, and dependencies across systems and processes to identify areas for improvement and ensure seamless integration.
- Support end-to-end KYC processes, including customer identification, verification, and risk profiling, to maintain compliance and operational efficiency.
- Interpret regulatory requirements and AML policies, ensuring that solutions meet compliance expectations and industry standards.
- Work with operations teams to optimize onboarding journeys, reduce manual effort, and improve turnaround time for customer onboarding.
- Analyze CRM workflows, account management, and customer interaction data to enhance customer experience and operational effectiveness.
- Collaborate with product and technology teams to enhance CRM functionalities, integration points, and dashboards for better data visibility and usability.
- Ensure data quality, governance, and consistency across customer systems to support accurate reporting and compliance.
Requirements
- Minimum of 8 years of experience as a Business Analyst.
- At least 3 years of experience in the financial services or banking domain is required.
- Bachelor's degree in Computer Science or a similar relevant educational background.
- Strong experience in KYC, AML, and customer onboarding domains.
- Hands-on experience with CRM systems such as Salesforce, Microsoft Dynamics, or banking CRM platforms.
- Good understanding of regulatory requirements and industry best practices.
- Ability to analyze data using SQL, Excel, or similar tools.
- Strong skills in requirement gathering, documentation, and stakeholder management.
- Experience working in Agile environments.
- Experience with workflow tools, case management, or onboarding platforms.
- Familiarity with API integration, data mapping, and system architecture concepts.
- Exposure to digital onboarding, biometrics, and eKYC solutions.
- Experience with customer lifecycle management processes.
EA Reg. No. 25C2690 | EA License No. R1330510 | [Confidential Information]
