Senior Business Analyst

Activate Interactive Pte Ltd (Activate) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people's lives, then we would love to hear from you.

Co-Development Business Unit is looking for Senior Business Analyst

This is a fixed term contract role. The engagement is 1 year with option to extend to 1 more year.

Internal Code: A26029

What will you do

Analyze and optimize business processes for Common Services Provider and Common Payment Gateway systems, ensuring compliance and operational efficiency while performing comprehensive business analysis functions with strong technical acumen.

Critical Systems Analysis:

• Analyze business requirements and system dependencies for critical systems
• Support vendor management and service request coordination
• Assist in audit preparations and compliance documentation
• Monitor system performance and identify improvement opportunities
• Support security remediation and compliance initiatives
• Analyze AWS resource utilization and cost optimization

Standard Business Analysis:

• Gather, analyze, and document business requirements from stakeholders
• Conduct gap analysis between current and future state processes
• Create functional specifications, user stories, and acceptance criteria
• Facilitate workshops, interviews, and requirements validation sessions
• Develop process flows, use cases, and system documentation
• Support system testing, user training, and change management
• Perform data analysis and create business intelligence reports
• Collaborate with technical teams on solution design and implementation

What are we looking for

• 4+ years business analysis experience in government/public sector
• Knowledge of Government IM8 policies and compliance requirements
• Familiarity with AWS or GCC cloud environments
• Experience in supporting internet-facing eServices operations
• Experience with government digital transformation initiatives
• Experience with authentication (e.g. Active Directory and Singpass/Corppass) gateway integration OpenID Connect (OIDC) and SOAP API
• Experience with payment gateway integration solutions (e.g. integrate with banks for various payment methods such as GIRO, PayNow and respective reconciliation jobs)
• Experience with Financial Institutes or payment gateways (e.g. DBS, Stripe)
• Proficiency in CI/CD tools, such as GitLab Wiki, GitLab Dependency Scanning, Fortify on Demand etc.
• CBAP, CCBA, or equivalent business analysis certification preferred
• Experience with process modelling and workflow documentation
• Strong data analysis skills with Excel, SQL, or BI tools
• Knowledge of system integration and API concepts
• Strong analytical and documentation skills
• Excellent stakeholder engagement and facilitation abilities
• Security and compliance-focused approach
• Independent problem-solving and research capabilities
• Strong communication skills (written and verbal)
• Experience working with external vendors and service providers
• Must be comfortable working in fast-paced, mission-critical environment
• Ability to work independently with minimal supervision
• Strong commitment to maintaining system availability and performance
• Experience with vendor management processes

What do we offer in return

• Fun working environment
• Employee Wellness Program
• To work in Singapore Government Agencies projects
• We provide structured development framework and growth opportunities. (We are a SHRI 2025 Gold winner in Learning & Development Coaching & Mentoring)

Why you'll love working with us

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success.

Does it sound like something you are interested in exploring further Please be in touch with our team for an initial chat at [Confidential Information]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice () to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.