- Shape regional eCommerce strategy across multiple markets and platforms.
- Lead innovation, drive growth, and build a high-performing team for impact.
About Our Client
Our client offers end-to-end services including brand strategy, online store operations, digital marketing, and data-driven customer engagement. Known for its innovation, technology-driven approach, and strong partnerships, it empowers brands to scale effectively in the fast-evolving digital retail landscape.
Job Description
- Design and implement strategies to elevate the customer experience throughout the eCommerce journey.
- Track sales performance and key metrics, using data analysis to identify gaps and drive improvements.
- Establish streamlined processes to ensure accurate and timely order fulfillment.
- Analyze customer data to uncover trends, preferences, and pain points, enabling data-driven decisions.
- Assess promotional campaign performance and make adjustments to maximize impact.
- Keep abreast of industry trends, technologies, and best practices, applying them to boost revenue and profitability.
- Work closely with marketing, supply chain, and customer service teams to ensure seamless cross-functional integration.
- Monitor inventory levels to maintain optimal stock availability and minimize shortages or excess.
- Oversee customer account management and support, resolving issues to maintain high satisfaction.
- Develop cost-reduction strategies, enhance operational efficiency, and streamline workflows.
The Successful Applicant
- Bachelor's degree in Business, Marketing, or related field
- Minimum 8 years experience in eCommerce or operations management
- Strong knowledge of digital platforms and best practices
- Skilled in data analysis, campaign optimization, and cross-functional collaboration
- Adaptable, results-oriented, and strong leadership capabilities
What's on Offer
- Regional Scope: Lead brand operations across multiple countries and eCommerce platforms.
- Strategic Impact: Shape customer experience and drive revenue growth through data-driven decisions.
- Leadership Opportunity: Groom and develop a high-performing team while fostering collaboration.
- Innovation Exposure: Work with cutting-edge digital commerce technologies and industry best practices.
Contact: Elaine Lai (Lic No: R22110360/ EA no: 18S9099)
Quote job ref: JN-012026-6916145
