Senior Associate Service Desk Administrator, Global IT Group

Take the next step in your career with us.

Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge.

We believe that when our great people work together and support one another, our clients receive the best solutions. We embrace unique perspectives and empower each person to grow through professional development, career training and mentoring programs.

Our people are our most important asset, and we are very proud of the quality of our team members.

Job Summary:

The Senior Associate Service Desk Administrator role is to support and maintain all related resources to ensure end-users can operate at peak efficiency. In this support function, you will assist in maintaining and troubleshooting user software and hardware issues providing level 1 and 2 support for our employees in the office and remote globally.

This includes installing, diagnosing, repairing, maintaining, and upgrading all user hardware and equipment to ensure optimal performance. With strong administrative skills and customer focus, you will provide a friendly and proactive service to our users and conduct efficient handling of each query and advise users of the ensuing solution.

Job Duties:

Technical Excellence

• Handle escalations from users, investigating issues, deploying fixes and managing escalations into Level 2/ Level 3/ Vendor as needed.
• Build, install, configure, analyze, and troubleshoot Windows operating systems both on-premise and Cloud providers. Responsibilities include break/fix, new build outs and escalation of Level two calls, AD administration, VMWare/WVD support, mobile phone/tablet support via Intune, Global Protect VPN connectivity troubleshooting.
• Working knowledge of Intune MDM platform, Office 365, Exchange Online, Azure and ServiceNow.
• Configure, install, and connect computer and network hardware so that users are able to perform business activities in accordance with Allied World's intentions.
• Be on call and accessible for high priority technical support during off hours and available as needed with the ability to be responsive via Teams, email, or phone calls.

System Administration & Security

• Set-up, issue user-IDs and fixes passwords, or other system access control mechanisms to assists users in the secure usage of systems.
• Configures and maintains access control systems so that users can access only those machines, software and information that are needed to perform their jobs.
• Processing of new hires and leavers accounts.

Innovation & Process Improvement

• Observe trends in issues to help make prioritization decisions.
• Prepares and updates reference documentation so that others working on the helpdesk can quickly and practically respond to users reporting difficulties and problems.
• Participates and/or takes the lead in IT related projects.

Advanced Technology Management

• Responsible for Autopilot process and corporate image
• Runs automatic software distribution systems via Intune to periodically transmit and install the latest software updates on relevant computers.

Essential Requirements:

• Diploma related to Computer Sciences/ Information Technology, or equivalent.
• Minimum five years experience working in an IT Support role.
• Experience with Office 365, Exchange Online, and Azure
• Working knowledge of Intune MDM platform
• Windows Server administration and troubleshooting
• Active Directory management
• VMware/VDI technologies
• Network troubleshooting (WAN/LAN)
• You must be a self-starter with the drive and skills to manage your workload and be able to work on your own initiative to assist users reach their deadlines.
• Ability to multi-task, prioritize, and manage across multiple, often time-sensitive initiatives. Highly organized with a strong attention to details.

Working at Allied World

Our team of over1,700 professionals has deep expertise in the industry. They enjoy their work, and many have served for several years. This is what you can expect when you join us:

• Instant membership in the Allied World Family - a global network of colleagues who will support your career journey
• A manager who will help you build your career through a structured coaching program
• Access to a full suite of learning and development tools and resources

Global Presence

We are headquartered in Bermuda, with offices in Atlanta, Boston, Brisbane, Chicago, Costa Mesa, Dallas, Dublin, Farmington (CT), Hong Kong, Houston, London, Los Angeles, Malaysia, Manchester, Melbourne, Miami, Nashville, New Jersey, New York, Philadelphia, San Francisco, Singapore, Sydney, Toronto, UAE and Zug.

Our Business

Allied World Assurance Company Holdings, Ltd, through its subsidiaries, is a global provider of insurance and reinsurance solutions. We operate under the brand Allied World and have supported clients, cedents and trading partners with thoughtful service and meaningful coverages since 2001. We are a subsidiary of Fairfax Financial Holdings Limited, and benefit from a worldwide network of affiliated entities that allow us to think and respond in non-traditional ways.

Allied World is an equal opportunity employer. Subject to applicable law, all qualified applicants will be considered for employment without regard to race, color, religion or belief, gender, age, disability, military service, marital or civil partnership status, family status, sexual orientation, ethnic or national origin, genetic information or any other characteristic protected by applicable law or regulation in the relevant jurisdiction where we operate.

To learn more, visit awac.com, or follow us on Facebook at facebook.com/alliedworldhttp://facebook.com/alliedworldand LinkedIn at linkedin.com/company/allied-world.