Job Purpose Summary:
The incumbent will be responsible for the implementation and coordination of all branch operational documentation control in respect of customer account maintenance acting as the subject matter expert on the first line of defence by effective Know Your Customer (KYC). They will assist Treasury department to obtain all original account opening documentation for Treasury and Corporate customers, including but not limited to: conducting the analysis and documenting of applicable due diligence. The incumbent will review all customer documents to ensure compliance with procedures and regulatory requirements. They will also be responsible for the safe custody of the documents throughout the process and after, including scanning and retrieving from the Bank's system.
Essential Duties & Responsibilities
- Ensure the completeness of documentation in the opening, review and maintenance of mainly Treasury and Financial institutions account relationships (conventional and Islamic), review documentation on all new accounts to ensure proper procedures were followed and red flags were properly followed up and approved.
- Ensure all KYC, due diligence and other regulatory requirements are met for new accounts.
- Maintain the safe custody of all documents by filing documents in accordance with the set policies, procedures and regulatory requirements.
- Timely submission of documents to central archives, as and when deemed necessary.
- Coordinate with the Operations Department for the timely closing, archival and, ultimately, disposal of customer files upon the closing of customer accounts.
- Build and maintain strong and effective relationship with all other related departments and units to achieve the Group's goals/ objectives.
- Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
- To assist customers in all their queries on Bank's product and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
- Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.
- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
Education/Experience Requirements:
- Knowledge of the relevant regulatory requirements and best practices relating to account opening/ closing/service.
- Knowledge of relevant KYC and other Anti-Money Laundering (AML) directives/ rules and regulations and best practices.
- Attention to details and ability to identify red flags.
- Excellent oral and written communication skills.
- Good organizational skills, Independent and self-motivated
- Detail and customer service oriented.
- Able to work well as a team player
