Senior Associate, Risk Operations

What you will be doing

• Support the global launch of our Online Payments product as well as our lending product in the near future

• Design the target state of our risk operations team and formulate the concrete plan for the team to achieve our pre-aligned objectives. The plan includes but not limited to:

• Status quo gap analysis around processes, procedures, tools, team structure etc.

• 0 to 1 processes set-up under Airwallex's overall risk and compliance framework

• Design the best suitable team structure and set up a high performing team

• Proactive feedback and collaboration with product team to drive automation

• Ensure team's BAU work is well structured and managed including underwriting, merchant risk monitoring and dispute/chargeback management

• Design key data metrics to monitor team performance, portfolio performance, etc. to continuously explore improvement opportunities based on a data driven approach

• Proactive stakeholder management including risk, compliance, commercial, product etc.

• Always challenge the status quo and continuously strive for operational excellence

What you will bring

• A Bachelor's degree or equivalent

• At least 8 years or relevant experience with 3+ years in a people management capacity

• Solid risk management domain knowledge around Online Payments

• Great communication and influencing skills to speak and write in English fluently and idiomatically. Mandarin would be a plus.

• Be adaptive to the fast growing and changing working environment

• Comfortable working with ambiguity

• Willing to challenge status quo and always strive for the best

• Ability to autonomously drive, prioritize multiple initiatives, and present to senior leadership.

At Airwallex you'll have the ability to make an impact in a rapidly growing, global fintech. We want you to share in our success, which is why you'll be offered a competitive salary plus valuable equity within Airwallex. We also like to ensure we create the best environment for our people by providing a collaborative open office space with a fully stocked kitchen. We organise regular team building events, encourage flexible/remote working and we give our people the freedom to be creative.