Senior Associate, Revenue Ops, MY

Key Responsibilities

1. Account Handover Management

- Streamline and maintain the account handover process between Field/Mid-Market Business Development (BD), Customer Success Managers (CSMs), and Account Managers (AMs).

- Conduct quality checks to ensure smooth execution of account transitions.

- Maintain and update account handover documentation and workflows.

2. Sales Incentives Management

- Perform data cleansing and analysis to support the design and execution of sales incentive programs for the SME team.

- Communicate incentive structures and updates to Field/Mid Market Account Executives (AEs).

- Monitor and report on the effectiveness of incentive programs.

3. Incentives Design and Documentation

- Develop and maintain streamlined documentation for incentive schemes to ensure clear communication across teams.

- Collaborate with cross-functional teams to design and implement incentive programs that align with business goals.

4. Client-Facing Materials Preparation

- Prepare and update client-facing materials, including presentations, proposals, and reports, to support the sales team.

Qualifications

- Bachelor's degree or higher from a reputable university.

- 1+ years of experience in sales operations, revenue operations, or a related field.

- Experience in a large-scale technology or financial services company is highly preferred.

Skills

- Strong analytical and data analysis skills, with proficiency in tools such as Excel, SQL, or BI tools (e.g., Tableau, Power BI).

- Excellent communication and collaboration skills, with the ability to work effectively across teams.

- Detail-oriented with strong organizational and project management skills.

- Familiarity with CRM systems (e.g., Salesforce) and sales enablement tools.

Language - Mandarin & English