Senior Associate, Retail & MSME Deposits Operations

Responsibilities/Accountabilities

We're looking for an experienced professional to support the Retail and MSME Deposits team in managing day-to-day operational activities, regulatory and industry engagements, and campaign fulfillment. This role is responsible for driving effective coordination across stakeholders and overseeing the timely execution of operational and industry-related initiatives, ensuring alignment with the Bank's operational standards and business objectives.

Operations and Industry Engagement

• Represent the Bank in industry working groups, forums, and roundtables relating to Retail and MSME deposit products.
• Coordinate internal responses and follow-ups arising from industry engagements.
• Track action items and ensure timely submission of deliverables to regulators and industry bodies.
• Maintain documentation and updates on industry developments relevant to deposit products.

Daily BAU Oversight and Coordination

• Support the day-to-day operational oversight of key deposit-related schemes and frameworks
• Attend regular working group and committee meetings, including monthly forums involving multiple active tracks.
• Monitor operational deliverables and ensure compliance with regulatory and industry requirements.
• Oversee the submission of regulatory reports, ensuring compliance with industry standards and timelines
• Coordinate with internal stakeholders (digiOPS, Legal & Compliance, Risk, Product, Technology) on implementation matters.
• Escalate issues, risks, or delays in a timely manner.

Campaign Fulfillment and Execution

• Support the execution of Retail deposit campaigns and initiatives.
• Coordinate campaign setup, fulfillment tracking, and issue resolution.
• Monitor campaign performance and ensure operational readiness.
• Maintain records of campaign activities and support post-campaign reporting

Requirements/Qualifications

• Bachelor's degree or higher from a globally recognized university.
• 3–8 years of relevant experience in banking operations, product management, or financial services.
• Experience supporting deposit products, payment schemes, or regulatory and industry engagements would be advantageous.
• Prior exposure to coordinating with internal stakeholders and participating in industry or regulatory forums is preferred.
• Good understanding of banking operations and industry frameworks relevant to Retail and MSME deposit products.
• Ability to work independently with minimal supervision while exercising sound judgment in day-to-day decision-making.
• Strong organizational and problem-solving skills, with attention to detail and a structured approach to task management.
• Effective written and verbal communication skills, with the ability to prepare clear updates, documentation, and reports.
• Proactive, dependable, and able to take ownership of assigned responsibilities.
• Strong stakeholder management - to be able to interact both with external stakeholders (eg: partners, vendors) as well as internal stakeholders across the bank (including senior management)
• Able to embrace and thrive in a VUCA (volatile/uncertain/complex/ambiguous) environment