Company
Keenai Global is a digital-first wealth platform built for Accredited Investors in Singapore and the wider region. We combine institutional-quality investment solutions and CIO-led insights with a modern, intuitive client experience so clients can build globally diversified portfolios with confidence.
We operate with bank-grade professionalism, high integrity, and a relentless focus on client outcomes with the agility and ownership culture of a fast-growing team.
Role Purpose
As part of this team, you will play a critical role in ensuring that Keenai Sales Team adheres to the relevant regulatory and compliance requirements across jurisdictions.
The Assistant Relationship Manager will be responsible in leading our efforts in client on-boarding, due diligence, documentation for Sales team, and liaising with Legal and Compliance team as maybe needed.
Key Responsibilities
- Client On-boarding: Responsible for conducting thorough customer due diligence, analysing customer activities, and ensuring that the company's KYC records are kept up to date according to our internal standards as well as the relevant regulatory guidelines.
- Document Analysis: Assess customer identity documents, source of wealth documentation, adverse screening, company registries, business structures, beneficial ownership and any other sources & collaterals that are needed to make the assessment.
- RM Servicing Management: Support RMs acquisition efforts by coordinating prospect documentation, expediting onboarding turnaround, and removing friction that could delay a lead from converting into an active client. Liaise with RMs to collect, verify, and follow up on required client documents; flag gaps or discrepancies before submission.
- Transaction Monitoring and Periodic Reviews: Review client transaction history and provide insights into any behavioural patterns that may indicate risks. Conduct periodic reviews and analyse changes in clients history and account usage.
- Risk Management: Ensure adherence to internal SOPs, regulatory requirements, and audit standards throughout the onboarding lifecycle. Assist in reviews of the accounts as per relevant risk management frameworks set internally. Perform and document client risk assessment based on collected information and documentation. Escalate to Keenai's relevant teams when identifying activities exceeding our internal risk tolerance and relevant regulatory guidelines.
- Records Keeping: Ensure customer records are accurate and updated as required. Maintain organised and detailed records of customers and decisions made during the KYC process. Ensure compliance with data privacy regulations and internal data security protocols.
- Client communication: Communicate with clients clearly and professionally through Keenai's approved communication channels.
- Stakeholder Management: Coordinate with compliance, risk, and operations teams to resolve onboarding queries and expedite approvals.
Requirements
Relevant Experience
- Experience in partnerships, business development, and value engineering roles.
- Familiarity with AI or conversational AI technologies.
- Prior 0-1 startup or fast-paced high-growth environment experience.
Success Metrics
- Time to on-board client account
- % of onboarding cases resolved within target timeframe
- Number of timely account / portfolio reviews
- Number of aged/escalated cases.
- On-boarding TAT:
- TAT from Operations for key client topics
- Average time from document receipt to account activation, measured against SLA targets.
Qualifications
- Proficiency in verbal and written English.
- Domain knowledge in Wealth Management is a plus.
- Working knowledge of KYC/AML regulations and onboarding documentation requirements.
- Proficiency with CRM and onboarding/workflow systems (e.g., Salesforce, proprietary onboarding platforms).
- Strong attention to detail and organizational skills; comfortable managing multiple cases simultaneously.
- Ability to do process gap identification and support with process streamlining.
Our Values
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness.
- Customer-Oriented: We deeply understand our customers business goals and relentlessly focus on driving outcomes, not just technical milestones.
- Craftsmanship: We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
