Senior Associate, Admin (MDWI)

Who we are.

Pioneering workers rights since 1961, the National Trades Union Congress (NTUC) unites 59 trade unions, 7 trade associations, 12 social enterprises, and other enterprise partners as we create better lives for workers here in Singapore.

Our work cuts across the different ages and stages of life as we walk the ground and respond to everyday needs. Through initiatives that protect our workers at work, transform careers, manage the cost of living, help with financial resilience and health, and nurture relationships for families, we champion every worker through every touch point as we work towards better wages, welfare, and work prospects.

Because Every Worker Matters.

The Role

Senior Associate, Admin (MDWI)

This role is responsible for providing timely, professional, and accurate administrative and operational support to the Migrant Domestic Worker Interviewers (MDWI) centres by serving as a key point of contact for employers and stakeholders. The incumbent supports the smooth coordination of interview scheduling, service enquiries, and daily centre operations, ensuring accurate record‑keeping, effective communication, and responsive service delivery to uphold service standards and operational efficiency.

About CDE

Set up in January 2016, CDE is an initiative of the National Trades Union Congress (NTUC). Centre for Domestic Employees (CDE) works to ensure the fair treatment of domestic employees in Singapore through balanced and pragmatic approach and promotes cohesive social integration among the community.

Find out more about CDE here: https://www.cde.org.sg/

Responsibilities

• Engageemployers of domestic workers to explain the function and procedures of the interviews.
• Handle inbound and outbound calls in a professional, courteous, and friendly manner.
• Respond promptly to email enquiries, ensuring issues are resolved accurately and efficiently.
• Maintain accurate records of telephone conversations in the appointment system, including the submission of appeals to management where required.
• Serve as the first point of contact for service complaints.
• Perform general clerical and administrative duties, including emailing, following up with employers on missed interviews, data entry, coordination of interpreter arrangements, and claims-related matters.
• Liaise with the centre receptionist on administrative matters relating to interview schedules and interpreter deployment.
• Generate consolidated monthly management reports.
• Provide system and administrative support to MDWI centres and the management team to support daily operations.
• Deployment to site office to support or cover receptionist work, when necessary and required.
• Other duties as assigned by organization/centre supervisor/ centre manager.

Requirements

• GCE O Level, A Level, Diploma (in any discipline), or equivalent, with relevant working experience.
• Minimum 2 years of relevant experience as a receptionist, office administrator or customer service officer.
• Proficient in MS Office applications. (i.e. MS Word, MS Excel, MS PowerPoint).
• Proficiency in a second language will be an added advantage.
• Keen interest to perform administrative work.
• Strong problem-solving skills with a keen attention to detail.
• Good written and verbal communications skill.
• Excellent organizational skills and ability to prioritize tasks
• A positive, proactive attitude with a focus on customer satisfaction.
• Able to work independently as well as collaboratively in a team environment.

We regret to inform that only shortlisted candidates will be contacted.