Senior/ Assistant Manager, Service and Operations (Transformation & Data Strategy)

3-5 Years

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Early Applicant

Job Description

You will be responsible for the following:

Coordinate and implement service transformation initiatives and programmes across clinics and care settings.
Work with clinics, internal stakeholders, and community partners to support programme rollout, coordination, and engagement.
Develop and operationalise workflows, SOPs, and service models to support effective implementation and adoption.
Develop and maintain dashboards and reports to monitor clinic performance and key performance indicators.
Perform data extraction, validation, and analysis to ensure accuracy and reliability of reporting outputs.
Translate business requirements into clear data definitions, metrics, and reporting solutions.
Analyse data and generate insights to support operational decision-making and performance improvement.
Prepare reports and presentation materials for management on key initiatives and performance indicators.

Requirements

A recognized degree in Business Administration, Healthcare Management, Public Health, Data Science, Business Analytics, Statistics, or a related discipline.
At least 3 years of relevant experience in healthcare, operations, service transformation, or data/analytics roles.
Experience in performance monitoring, KPI tracking, and dashboard development (e.g., Tableau).
Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
Good communication and stakeholder engagement skills, with ability to present findings clearly to both technical and non-technical audiences.
Organised and resourceful, with the ability to manage multiple workstreams in a fast-paced environment.
A collaborative team player with strong coordination and problem-solving capabilities.