Reporting to the
Deputy Group Chief Technology Officer, the Product Manager under the Product Management Office is responsible for driving product strategy, business evaluation workflows, and product roadmaps for digital healthcare products across the NUHS cluster. The role focuses on translating clinical and business needs into well-prioritised product initiatives, ensuring value realisation, regulatory compliance, and alignment with enterprise technology and care delivery strategies.
Key Responsibilities
Product Strategy & Roadmap
- Own and manage end-to-end product lifecycle, from ideation and business case evaluation to delivery, adoption, and optimisation.
- Develop and maintain product roadmaps aligned with organisational priorities, clinical outcomes, and digital health strategy.
- Define product vision, value propositions, success metrics, and KPIs for healthcare digital and AI-enabled products.
Business Evaluation & Workflow Formation
- Establish and continuously improve standardised workflows for business evaluation, including problem definition, benefits realisation, cost estimation, risk assessment, and prioritisation.
- Partner with clinical, operations, IT, data, and finance stakeholders to evaluate product initiatives based on clinical impact, business value, feasibility, and compliance.
- Support portfolio-level decision making by providing clear recommendations backed by data, user insights, and business analysis.
Stakeholder & Governance Management
- Act as the primary product liaison between business owners, clinicians, engineering teams, vendors, and governance committees.
- Facilitate product reviews, prioritisation discussions, and governance forums under the Product Management Office.
- Ensure alignment with healthcare regulations, data governance, and enterprise architecture standards.
Delivery & Execution
- Translate business and user needs into clear product requirements, epics, and user stories for delivery teams.
- Work closely with engineering, UI/UX, data, and AI teams to ensure timely and high-quality delivery of product outcomes.
- Participate in agile ceremonies to provide product direction, clarify priorities, and remove blockers.
User & Outcome Focus
- Drive patient-centred and clinician-centred design, ensuring products improve workflows, safety, and user experience.
- Collect and analyse user feedback and performance data to inform continuous improvement and roadmap refinement.
- Track post-implementation outcomes to ensure expected benefits are realised.
Other
- Perform any other duties as assigned by the Reporting Officer in support of Product Management Office objectives.
Requirements
- Bachelor's degree in Business, Information Systems, Computer Science, Healthcare Informatics, or a related field.
- 5+ years of experience in operations related work, product management, digital transformation, or healthcare technology, with exposure to enterprise or regulated environments.
- Proven experience in product roadmap planning, portfolio prioritisation, and business case evaluation.
- Strong ability to design and operationalise product governance and evaluation workflows. Having secretariat experience will be a bonus.
- Experience working in agile product delivery environments.
- Familiarity with healthcare systems, clinical workflows, and digital health solutions (e.g. EHRs, AI-enabled tools, analytics platforms).
- Understanding of healthcare regulations and data governance considerations (e.g. HIPAA, GDPR, local healthcare policies).
- Ability to work effectively with technical teams without being hands-on in development.
- Excellent communication, facilitation, and presentation skills, with the ability to engage senior clinical, business, and technical stakeholders.
- Strong analytical and problem-solving skills with a structured, outcome-driven mindset.
- Ability to work independently and collaboratively in a fast-paced healthcare environment.
- Able to engage with stakeholder is a key requirement.
